Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services.
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Payment Restructuring & Negotiation: Engage in professional negotiations with customers to establish realistic repayment schedules or settlement plans, effectively minimising operational and recovery costs.
Redemption Management: Provide critical support and strategic handling during customer redemption processes to facilitate vehicle releases or account regularizations.
Portfolio Debt Recovery: Conduct structured and professional outbound collection calls to delinquent customers to minimize Non-Performing Loans (NPL) and reduce Expected Credit Loss (ECL) provisions.
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Evaluate subcontractor and supplier quotations, prepare price comparisons and recommend commercially suitable awards based on scope, price and contract requirements.
Negotiate contract terms, rates, variation values, claims and commercial settlements with clients, subcontractors, suppliers and relevant project parties.
Prepare and review monthly progress claims, variation orders, payment certificates and final accounts within contractual submission timelines.
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Evaluate subcontractor and supplier quotations, prepare price comparisons and recommend commercially suitable awards based on scope, price and contract requirements.
Negotiate contract terms, rates, variation values, claims and commercial settlements with clients, subcontractors, suppliers and relevant project parties.
Prepare and review monthly progress claims, variation orders, payment certificates and final accounts within contractual submission timelines.
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Onboarding Process
HR Administration
Record Keeping
Employee Relations
Recruitment Support
Payroll Processing
Communication Skills
Problem Solving
HRIS Systems
Oversee and manage warehouse operations, including inventory control, stock rotation, and space utilization, ensuring accuracy and minimizing discrepancies.
Participate in the recruitment, training, and supervision of logistics staff, fostering a collaborative and high-performing team environment.
Analyze logistics data to identify trends, bottlenecks, and areas for improvement, and contribute to the development of performance metrics and reports.
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Coordinated audit, tax, and statutory compliance matters by liaising with external auditors, tax agents, regulators, and outsourced accounting service providers.
Strengthened internal controls and governance by reviewing payment approvals, maintaining finance SOPs, monitoring regulatory requirements, and improving compliance processes.
Led finance process improvements through automation, digitalisation initiatives, system enhancements, and workflow optimisation to improve efficiency and reporting quality.
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Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Communication & interpersonal skills
Customer service skills
Sales & negotiation skills
Basic administrative skills
Microsoft Office / Google Workspace
Data entry & documentation
Good follow-up and coordination skills
Time management & organisational skills
Problem-solving skills
Teamwork and collaboration
Attention to detail
Willingness to learn
Basic social media & marketing skills
Ability to communicate professionally with clients
Communication & interpersonal skills
Customer service skills
Sales & negotiation skills
Basic administrative skills
Microsoft Office / Google Workspace
Data entry & documentation
Good follow-up and coordination skills
Time management & organisational skills
Problem-solving skills
Teamwork and collaboration
Attention to detail
Willingness to learn
Basic social media & marketing skills
Ability to communicate professionally with clients
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Posted
3 days ago
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Executive Personal Assistant (AI & Business Operations)
Office Administration
Record Keeping
Scheduling Appointments
Client Communication
Data Entry
Record payments
Sending statements
Attention to Detail
Team Collaboration
Time Management
Document Management