Execute basic graphics and video edits as needed to enhance product presentation.
Assist with customers regarding missing/damaged items or returns.
Assist in handling returns, arranging replacements or refunds, and maintaining accurate records. Prepare reports for returns and refunds bi-weekly across all marketplaces.
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Must be familiar with the company background functions, various of complaint or question related issues that made by customer, able to answer quickly and accurate verification by the back end.
Complaint updated every time, must be ahead of the operation to obtain and familiar with the new version of the content, conduct the complaint solution experience after update
During the work time, need maintain and to detect and handle the problem submit by customer (in principle, not more than 2 minutes), some problem that need to repeatedly communicate, remember to take the initiative to keep follow up
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Take ownership of the end-to-end video production process, from ideation and planning to filming, editing, and post-production enhancements.
Produce a variety Of video content, including promotional videos, educational tutorials, patient testimonials, and behind-the-scenes footage, that showcases our services and expertise
Stay informed about emerging video trends, techniques, and technologies to continually innovate and enhance the quality and impact of our video content.
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