Cardbiz Payment Services Sdn. Bhd. Hiring! Full Time Project Coordinator in Selangor, Earn up to MYR 3,500 - Ricebowl

Essential Qualifications & Skills

• Diploma or Bachelor's Degree in:

  • Information Technology

  • Computer Science

  • Business Administration

  • Or a related discipline

• 1–3 years of experience in:

  • Project Coordination

  • Project Support

  • Business Analysis

  • Delivery Administration

• Fresh graduates with strong internship experience or relevant academic projects are encouraged to apply.

• Strong written and spoken communication skills in:

  • English

  • Bahasa Malaysia

• Excellent organisational skills with strong attention to detail.

• Ability to manage multiple tasks and follow through until completion.

• Proficient in:

  • Microsoft Excel

  • Microsoft Word

  • Microsoft Teams

  • Slack or similar collaboration tools

• Practical experience using AI assistants with good judgement on their appropriate use.

• Proactive, responsible, and willing to raise issues early rather than allowing problems to escalate.

Preferred Qualifications

• Experience supporting software delivery projects within:

  • Banking

  • Payments

  • Fintech

  • Government sectors

• Basic understanding of:

  • Software Development Life Cycle (SDLC)

  • Agile methodologies

  • Hybrid project delivery approaches

• Experience preparing:

  • Client reports

  • Business presentations

  • Tender documentation

1. Project Coordination & Tracking

• Maintain project plans, timelines, and task trackers, ensuring they remain updated as project scope and schedules change.

• Track project deliverables, dependencies, and milestones across internal teams.

• Proactively identify delays and escalate potential risks to the Project Manager before deadlines are impacted.

• Maintain the RAID Log (Risks, Assumptions, Issues, and Dependencies), ensuring every open item has a designated owner and due date.

• Coordinate internal and client meetings by:

  • Preparing meeting agendas

  • Circulating meeting materials in advance

  • Recording meeting minutes

  • Following up on action items until completion

• Prepare weekly and monthly project status reports for both internal stakeholders and clients, including:

  • Project progress

  • Risks and issues

  • Key decisions required

2. Documentation & Quality Control

• Maintain and organise project documentation, including:

  • Service Request Forms

  • Requirement Specifications

  • User Stories

  • Test Plans

  • Sign-off Forms

  • Deployment Checklists

  • Change Requests

• Ensure all documentation is maintained under proper version control.

• Obtain, record, and file all required client approvals and sign-offs at each project milestone.

3. Change Requests, Support Tickets & Client Liaison

• Log and monitor change requests and support tickets from submission through:

  • Estimation

  • Approval

  • Delivery

  • Closure

• Monitor response and resolution times against agreed Service Level Agreements (SLAs).

• Escalate tickets that are at risk of breaching service commitments.

• Serve as the first point of contact for routine client enquiries.

• Resolve straightforward issues independently and route complex matters to the appropriate team member.

• Ensure all client communications are:

  • Clear

  • Timely

  • Professional

• Record and track all commitments made to clients to ensure timely follow-up.

4. Team & Project Support

• Assist the Project Manager with:

  • Resource planning

  • Effort estimation

  • Readiness checks before key project milestones and deployments

• Support project delivery activities to ensure smooth execution across teams.

AI Fluency (Required Competency)

AI tools are an integral part of the team's workflow. Candidates are expected to understand both the benefits and limitations of AI-assisted work.

Effective Prompting

• Provide AI tools with sufficient context, constraints, and examples to generate useful outputs.

• Refine prompts iteratively rather than relying on the first response.

Sound Judgement

• Understand when AI can improve efficiency and when human expertise is required.

• Avoid relying solely on AI for decisions that require direct consultation with subject matter experts.

• Work Life Balance, 5 working days per week!
• Flexible working hours
• Positive, young and energetic team
• Medical, dental, and optical claims provided.
• Referral incentives for successful candidate recommendations.
• Career progression opportunities for high-performing employees.