Cooperating with team members to ensure there is good team work and a positive working environment.
Ensuring that the Organization is in compliance with industry regulations and standards. This involves keeping updated with laws and regulations that affect the company’s operations and ensuring the staff training accordingly.
Working with team members to ensure customer services excellence for the products and services offered by the Organization. This can include handling of customer complaints and grievances.
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Process Optimization: Continuously reviewing and optimizing production processes to improve efficiency, reduce waste, and minimize production costs. This may involve implementing Lean manufacturing principles or other process improvement methodologies.
Quality Assurance: Ensuring that products meet quality standards and specifications by implementing quality control measures throughout the production process. This includes conducting inspections, implementing corrective actions, and addressing any quality issues that arise.
Inventory Management: Monitoring inventory levels of raw materials, work-in-progress, and finished goods to ensure that production is not disrupted due to shortages or excess inventory. Implementing inventory control measures to optimize inventory levels and minimize carrying costs.
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Liaising with card personalization vendors that are on MTA’s panel;
Assist to resolve customer complaints by obtaining and evaluating all relevant information to handle complaints and inquiries within the standard turnaround time;
Perform data validation checks daily and rectify data-entry errors that are spotted immediately;
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Outlet Operational Leadership
. Leads operations by directing efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
. Evaluate existing business procedures and recommend improvements
. Coordinate and arrange on-going maintenance with HQ Corporate office to ensure business continuity
. Review customers feedbacks and incident reports, and ensure actions are taken and execute AAR for improvement
Manpower
. Review outlets' weekly schedule to ensure staffing levels based on business needs and coverage for Outlet Supervisor(s) during operating hours
. Manage manpower cost in your assigned outlets
. Resolve employees' concerns and conflicts when required
. Manage and maintain team's hiring and attrition rate
Requirements
. Preferably 1-2 years working experience in F&B industry.
Ensure security guard are in discipline and uniform is presentable according to the companies standards
Handle emergency and unwanted situations and alias with the police and relevant authority if needed. Make police reports & submit to HQ for further investigations; Staff must be ready at all times to respond to reports of possible crime or emergencies, such as car accidents or robberies. Quickly arrive on scene if encounter any incidents at your zone, you need to prepare an incident reports
Prepare attendance sheets for guards daily and replacement guards for guards who take off days and medical leaves
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