-Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
-Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned. No cold calling required.
Dispatch and Tracking: Dispatch in-warranty / out-of-warranty service (enter work orders into the OLDP system), urge service engineers to complete the entry and review of maintenance/repair information, and track the collection of out of- warranty fees (including arrears approval: signature within RM1000, signature of the Service Director required within RM5000, and signature of the General Manager required for more than RM5000);
Spare Parts and Assessment: Assist the Spare Parts Supervisor in predicting the changes in spare parts inventory in the next month; fill in the “Service KPI Monthly Assessment Form” every month, count the working hours, vehicle subsidies and reward/punishment details of service engineers, submit to the Service Director for approval, and then transfer to the General Department for salary calculation.
Overall Management: Formulate monthly service plans, assign daily work tasks, organize daily morning meetings, collect and sort out the “Service Engineer Work Weekly Report” and submit it to the Service Director for review.
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Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
MS Office
Indenpendent
Team Player
Positive Attitude
+9
Posted
a month ago
Chat Available
You can chat with the employer only after applying for this job.
Strong English Communication
Analytical Thinking
Analytical
Troubleshooting
Problem-solving skills
Solution-oriented mindset
Microsoft Office Applications
Multitask
Self Motivated
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
Time Management
Adaptability
Conflict Resolution
+17
Posted
a day ago
Chat Available
You can chat with the employer only after applying for this job.
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
+3
Posted
2 days ago
Chat Available
You can chat with the employer only after applying for this job.
For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
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Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
Patient Care Coordinator:Focus on assisting patients with their healthcare needs, including scheduling appointments, coordinating care plans, and providing support.
Clinical Administrator:Responsible for overseeing the clinical aspects of a healthcare facility, ensuring smooth operations and patient care.
Frontline Administrator:Involve greeting patients, manage appointments, and handling basic administrative tasks at our centre or corporate event healthcare facility.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Strategic Negotiation: Conduct commercial negotiations effectively, aligning pricing metrics and volume discounts strategically to consistently hit or exceed personal and regional monthly sales targets.
Market Analysis & Reporting: Prepare comprehensive sales reports for monthly management meetings, mapping out performance metrics, target analysis, regional competitor movements, and localized strategies to boost sales.
Business Development: Source, identify, and proactively contact new potential B2B customers and re-engage existing client accounts via telephone, email, and face-to-face field visits within your assigned regional territory.
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