Agensi Pekerjaan TalentConsult Hiring! Full Time Travel Platform Customer Service - 旅游业客服专员【台湾市场】 in Selangor, Earn up to MYR 5,000 - Ricebowl

Step into the worldas a Mandarin Customer Service Executive! Support customers from Taiwan through calls, emails, and chats, solving problems and making a real difference every day.

If you love helping people, learning new things, and building an international career, this role is for you!

Location: Subang Jaya
Working Hours: 5 days per week, 9 hours per day (Shift every 2 months)

Job Requirements

• English B1 &able to read Traditional Mandarin to effectively communicate with Mandarin-speaking clients.

• Minimum requirement: SPM without absence (No SPM Cert required, slip is acceptable)

• Customer-focused mindset with the ability to remain calm and professional under pressure

• High level of accuracy and strong attention to detail

• Handle customer enquiries and service requests via phone, email, and live chat 

• Support hotel bookings, reschedule, cancellations and so on

• Assist with delays, cancellations, refunds, and enquiries

• Deliver professional, calm, and empathetic customer service

• Record, track, and resolve cases accurately

• Adhere to workflows, system procedures, and SLA requirements

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days