Lifework HR Services Hiring! Contract Customer Support Executive - New Zealand Marke in Selangor, Earn up to MYR 4,500 - Ricebowl

Requirements:

• Degree in any discipline. Fresh graduates are encouraged to apply.

• At least one (1) year of experience in a Contact Centre, Customer Service, Helpdesk, or Customer Support environment is preferred.

• Excellent verbal and written communication skills in English with strong interpersonal skills.

• Passionate about delivering excellent customer service and creating positive customer experiences.

• Strong analytical, troubleshooting, and problem-solving skills with a solution-oriented mindset.

• Proficient in Microsoft Office applications and comfortable learning new systems, technologies, and support tools.

• Ability to multitask, prioritize work effectively, and maintain attention to detail in a fast-paced environment.

• Self-motivated and able to work independently while contributing effectively within a team.

• Maintains a strong attendance record, demonstrates punctuality, and understands the importance of schedule adherence in a customer support environment.

• Demonstrates professionalism, accountability, adaptability, and a willingness to continuously learn and develop new skills.

• Knowledge of customer data confidentiality, security awareness, and company compliance requirements.

• Willing to work on rotational shifts and public holidays.

Job Responsibilities: 

• Assist the company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.

• As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.

• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximize device up time and minimize escalations to Engineers or Technical Specialists.

• Correctly identify call type, utilize appropriate system resource and adhere to logging procedures.

• Processing of consumables and supplies orders for customers.

• Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.

• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.

Working Days: Monday to Friday
Working Shift (subject to change): 3am – 12pm / 4am – 1pm
Public Holiday: Follow New Zealand

• Professional Development
• Multinational Company Environment
• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Medical Insurance
• Training Provided
• Performance Bonus
• 5 Working Days