jobs in Voicecomm Technology (M) Sdn Bhd

Voicecomm Technology (M) Hiring! Part Time Part-Time Call Center Agent in Selangor, Earn up to MYR 15 - Ricebowl

Part-Time Call Center Agent

Voicecomm Technology (M) Sdn Bhd

Voicecomm Technology (M) Sdn Bhd is top company
MYR10 - MYR15 Per Hour

Part Time

Subang Jaya, Selangor

Fresh Graduates
Fewer than 10 applicants. Your chances are good!
Posted 4 days ago • Closing 17 Sep 2026
Fewer than 10 applicants. Your chances are good!
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Working Location

  • Persiaran Kewajipan Subang Jaya Selangor Malaysia 47600

Job Description

Requirements

  • Language Requirements: Proficient in English and Malay; or proficient in English, Malay, and Mandarin (positions with Mandarin support are available).

  • Minimum Education Requirement: SPM (Sijil Pelajaran Malaysia) or a Diploma in any field.

  • Preference will be given to candidates with at least 1 year of experience in customer service or call center operations; experience in the automotive industry is a plus. Fresh graduates with excellent communication skills are also welcome to apply.

  • Familiarity with basic computer operations; experience with CRM (Customer Relationship Management) or call center systems is preferred.

  • Possess good listening and communication skills, patience, and excellent emotional management abilities when dealing with difficult customers.

  • Willingness to work in shifts (operating hours are from 08:00 to 23:00), including weekends and Malaysian public holidays.

Responsibilities

  1. Handle all voice-channel business, including answering inbound customer calls and making outbound follow-up / callback calls.

  2. Assist customers in resolving vehicle- and service-related enquiries and problems, and accurately record every interaction in the operations system.

  3. Process cases according to standard operating procedures, or escalate them through the defined escalation process where required.

  4. For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.

  5. Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.

  6. Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.

    full time position also available

Benefits

  • Annual Leave
  • EPF
  • SOCSO
  • Medical and Hospitalisation Leave
  • Training Provided
  • Allowance Provided
  • Medical Insurance
  • 5 Working Days
  • Flexible Working Hours
  • Overtime Pay

How to get to this company by public transport?

Subang Jaya

Nearby Public Transportation

All LRT BRT

  • BRT - SOUTH QUAY-USJ 1

    0.4 km

  • BRT - USJ7

    0.6 km

  • LRT - USJ 7

    0.6 km

  • BRT - SUNU-MONASH

    1.0 km

  • LRT - SS 18

    1.2 km

  • LRT - TAIPAN

    1.4 km

  • BRT - SUNMED

    1.8 km

  • LRT - SS 15

    1.9 km

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