- Persiaran Barat Petaling Jaya Selangor Malaysia 46200
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Working Location
Job Description
Requirements
Minimum SPM or equivalent qualification
At least 1 year of customer service experience is preferred
Fresh graduates are welcome as training will be provided
Good communication skills in English and Mandarin (spoken and written)
Responsibilities
Manage customer inquiries through phone, email, and chat channels in a timely and professional manner
Provide accurate information regarding products, services, and company policies
Resolve customer issues effectively while maintaining a high level of service quality
Follow up on cases to ensure full resolution and customer satisfaction
Maintain proper documentation of customer interactions in the system
Collaborate with internal teams to address and escalate complex issues when required
Ensure service standards and response targets are consistently met
Benefits
Skills
TAMAN JAYA
0.3 km
ASIA JAYA
1.1 km
UNIVERSITI
2.0 km
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