customer relationship management jobs in Malaysia

Reporting: Generate and analyze CRM reports to identify trends and areas for improvement.

Any other ad-hoc works when assigned.

Achieve sales targets and KPIs set by the company.

Provide product knowledge and consultative sales support to clients to meet their project needs.

Stay up-to-date with market trends, product developments, and competitor activities within the building materials industry. ...

Data Analysis: Use data and analytics to monitor trends, assess performance, and recommend improvements to enhance customer experience.

Compliance & Quality Assurance: Ensure all initiatives comply with regulations and maintain high service standards.

Respond to customer inquiries via web-chat, WhatsApp, email, or phone. ...

Lead project planning and ensure timely delivery within budget.

Identify business opportunities and help grow the company.

Ensure designs meet quality standards and client expectations. ...

Responsible to product sourcing, negotiation and purchase materials, packaging and deliveries from localand/or overseas vendors

Maintain and update purchasing records/data and pricing in system

Perform general administrative tasks include printing job monitoring. ...

Develop and manage content and support ads.

As this is predominantly a sales role, you will be required to develop sales strategies to optimize product visibility and product search scoring to generate more sales. This is inclusive of analysing key performance indicators to ensure we build on successful marketing and ad campaigns.

Understand market trends and perform competitive analysis on store and product level, which is used to formulate a strong sales strategy. ...

To increase sales revenue and achieve sales targets set by the company.

Responsible for sales & marketing activities within the coverage area/ account assigned by the management.

Monitor sales performance regularly and recommend action plans to ensure the achievement of sales. ...

Perform daily operation tasks such as sales report, stock take, etc

Comply to company policies and standard operation procedures

Achieve sales targets and contribute to the overall growth of the company.

Prepare and deliver sales presentations and proposals.

Collaborate with the marketing team to develop strategies for new lead generation. ...

Build and maintain positive, long-term relationships with affiliate partners to ensure their satisfaction and loyalty to the program.

Act as a liaison between affiliates and internal departments (marketing, finance, compliance) to resolve issues and ensure a seamless experience.

Regularly engage with affiliates to share updates, promotions, and performance feedback, while offering suggestions for improvement. ...

Develop, implement and maintain a supplier relationship and evaluation process to measure effective supplier performance and compliance.

Assist in planning and executing franchise expansion strategies.

Identify opportunities for market expansion and new store openings, including direct-owned stores.

Conduct market research and feasibility studies to evaluate potential locations for new stores. ...

Document & track the sales pipeline using our system

Participate in every event ​and Be attentive to all clients’ queries

Preparing accurate project estimates and quotations based on client specifications.

Collaborating closely with client and in house designer teams to ensure seamless execution and timely delivery of projects.

Sales: Contributing towards sales achievement & team's sales goals, sales growth and quality customer service by attending to clients’ enquiry and complain. ...

Maintain regular contact with potential clients to close sales.

Act as the primary point of contact for clients during the sales process.

Respond to client inquiries promptly and professionally. ...

To follow up sales prospect, payment collection and after sales.

Perform all task assigned by the superior.

Negotiating all contracts with prospective clients ...

Actively engage with community members, fostering a welcoming environment.

Host and moderate discussions, events, or live sessions to keep the community lively and connected.

Issue DO & invoice to customer when receive order, process order, ensure proper delivering goods to customer

Daily work order preparation.

Check & update daily production record and stock balance. ...

Recruit, train, and supervise staff, fostering a positive work environment.

Schedule staff shifts, manage labor costs, and ensure optimal staffing.

Conduct regular staff meetings and performance evaluations. ...

Responsible for SST preparation and submission

To maintain training records conscientiously and to keep up to date with the current legislation

Knowledgeably in dealing with client on accounting queries at all time ...

On-ground Support: Be present during pilgrim check-ins and departures to provide logistical and administrative assistance. Act as a liaison between pilgrims and the Mutawwif team to address any immediate concerns or questions during the pilgrimage.

Post-Trip Assistance: Assist in collecting feedback from pilgrims on their travel experience and documenting suggestions for future improvements.Help with follow-up actions, such as returning travel materials or assisting with lost items.

Administrative Support: Provide general administrative support to the operations team & executive, including handling correspondence, preparing reports, and managing schedules.Assist in maintaining accurate records of company operations, such as travel bookings, customer databases, operational expenses, key-in visas, key-in speed train, rooming list and itinerary trip. ...

Developed policies, processes and procedures to ensure their relevance to change in Company’s directions, business models.

Lead the team to achieve targeted and KPI set by management for processing function

Lead and manage staff competency skills, growth the team . ...

Track and monitor the progress of key projects, ensuring milestones are achieved on time.

Lead the operations team to ensure customer orders are fulfilled accurately and delivered on schedule.

Coordinate with various departments to ensure day-to-day operations run smoothly and efficiently. ...

Performance Analytics: Monitor and analyze marketing campaign effectiveness and sales performance, using data-driven insights to optimize strategies and report on results.

Team Leadership: Mentor and develop the marketing and sales teams, promoting a culture of high performance and collaboration across departments.

Customer Engagement: Implement customer relationship management strategies to improve satisfaction and adapt marketing efforts based on feedback.

Proposal Development: Prepare compelling business proposals, presentations, and quotations. Negotiate terms and conditions with clients to secure mutually beneficial agreements.

Market Intelligence: Stay informed about industry trends, competitor activities, and market developments. Provide insights and recommendations based on market analysis.

Communicate service schedules and updates to clients and inter-related departments

Monitor service delivery to ensure adherence to schedules and quality standards.

Coordinate with Inter-related departments to ensure they have the necessary information and resources to perform their duties. ...

Provide high quality service to recruit, maintain, and manage customers, ensuring the achievement of service and sales goals.

Adhere to global guidelines, comply with service processes, and improve service efficiency and convenience.

Roles & Responsibilities

Meeting & Presentation: Participate in initial customer meetings to introduce the organization, understand client needs and set the stage for sales presentations.

Follow-up: Conduct timely follow-up with prospects after initial meetings, addressing queries, providing additional information, and nurturing relationships.

Competitors: Monitor and analyze competitor activities to identify strengths, weaknesses, and opportunities for differentiation. ...