Manage supplier performance in relation to delivery reliability, quality, cost and responsiveness, and challenge suppliers when commitments or service levels are not acceptable.
Oversee local and overseas ordering, shipment schedules, import/export arrangements, customs clearance and regulatory documentation.
Oversee warehouse operations, inbound and outbound planning, route coordination, delivery schedules, space utilisation and inventory accuracy.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
Human Resources Management
Recruitment and Staffing
Employee Relations
Performance Management
Compensation and Benefits Administration
HR Policies and Procedures
Talent Acquisition
Onboarding
HRIS Systems
Labor Law Compliance
Prepare, consolidate, and maintain monthly operational reporting materials, including P&L statements and Net Trading Square Footage reports.
Provide administrative assistance to Store Operations by coordinating stationery procurement, maintaining updated store contact records, and handling courier-related arrangements.
Assist with monthly Store Manager duty roster preparation and support operational planning activities.
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Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
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