Meta Pack Hiring! Full Time E-commerce Assistant Manager in Selangor, Earn up to MYR 8,000 - Ricebowl

Minimum 2 year of experience managing TikTok Shop and Shopee e-commerce platforms.

Hands-on experience managing TikTok Shop and Shopee is required.

Experience with Lazada is an added advantage.

Familiarity with TikTok Seller Center, TikTok Ads Manager, TikTok Affiliate, Shopee Ads, and general e-commerce platform operations.

Mandarin speaking candidates are preferred.

Proficiency in Bahasa Malaysia is an advantage.

Able to work according to Malaysian business hours, including campaign periods.

Experience managing both e-commerce operations and customer service.

Experience in TikTok and Shopee platforms Traffic Algorithm.

Experience launching and growing a store from 0–1 with proven results.

Strong leadership and communication skills.

Strong analytical and problem-solving abilities.

Highly organized, with strong execution and follow-through skills.

Results-driven, with a strong sense of responsibility for achieving business objectives.

Able to work effectively under pressure during major campaign periods.

Positive attitude with a proactive mindset.

Oversee the daily operations of TikTok Shop and Shopee Malaysia.

Optimize product listings, including titles, images, descriptions, and inventory.

Ensure store health by monitoring ratings, disputes, prohibited content, and intellectual property compliance.

Conduct market research and competitor analysis while identifying trending products.

Develop pricing strategies, analyze profit margins, and plan participation in campaigns.

Coordinate closely with warehouse department on stock replenishment, SKU management, and inventory planning.

Plan and execute short-form video marketing strategies in collaboration with the creative team.

Support livestream operations, including product sequencing, product listings, and TikTok Ads / GMV Max campaigns.

Develop strategies to improve traffic, conversion rates, and overall GMV.

Monitor key KPIs, including GMV, conversion rate, traffic, average order value (AOV), and repeat purchase rate.

Prepare weekly and monthly reports, campaign reviews, and performance analyses.

Analyze competitors and identify trends within the Malaysian e-commerce market.

Plan and execute major platform campaigns such as CNY, Ramadan, Payday, 9.9, 10.10, 11.11, 12.12, and other promotional events.

Plan promotional activities such as vouchers, bundle deals, flash sales, and platform campaigns.

Handle returns, exchanges, and refund requests.

Monitor shipment status and resolve logistics-related issues.

Handle customer complaints and negative reviews in a professional manner.

Encourage customer reviews and maintain excellent store ratings.

Develop and maintain customer service SOPs, FAQs, and response templates.

Improve response times and overall customer satisfaction.

Monitor weekly customer service KPIs, including inquiry conversion and dispute rates.