400+ Service Desk Analyst Jobs - June 2026 - High Salaries
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Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
4 days ago
Undisclosed
- Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database ...
Posted
6 days ago
Amk Technology Sdn Bhd
MYR5,000 - MYR5,000 每月
KL City
- Manage and resolve incidents using ticketing tools (e.g., ServiceNow).
- Support Active Directory tasks and basic desktop engineering activities.
- Diagnose and resolve VMware/VDI-related issues. ...
Posted
7 days ago
AMK Technology Sdn Bhd
MYR5,000 - MYR5,000 每月
KL City
- Manage and resolve incidents using ticketing tools (e.g., ServiceNow).
- Support Active Directory tasks and basic desktop engineering activities.
- Diagnose and resolve VMware/VDI-related issues. ...
Posted
7 days ago
SGD3,800 - SGD3,800 每月
Singapore
- Maintain and monitor ICT systems proactively according to maintenance plans to prevent issues and optimize performance
- Prepare equipment and services in alignment with work specifications and deadlines
- Collaborate with ICT Manager, Functional Digital Leads, and other stakeholders to support digitization and process automation initiatives ...
Posted
16 days ago
MYR4,000 - MYR5,000 每月
KL City
- Experience: Previous experience in a helpdesk, customer service, or finance support role, typically 1–3 years.
- Education: A bachelor’s degree in accounting, finance, or a related field is often required.
- Health insurance ...
Posted
15 days ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
14 days ago
Getronics Solution (M) Sdn Bhd
Undisclosed
KL City
- • Follow-up on the progress of the incident until closure. Escalate the unresolved incident to respective unit which may range from very straightforward problems through to more complicated issues.
- • Respond to a large volume interaction and efficiently while also providing a high degree of client satisfaction.
- • Handled interaction within agreed customer Service Level Agreement (SLA) ...
Posted
8 days ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
14 days ago
PERCEPT SOLUTIONS PTE. LTD.
SGD3,000 - SGD3,000 每月
Singapore
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Working experience as a Service Desk Analyst ...
Posted
4 days ago
Undisclosed
KL City
- Role Purpose
- Deliver responsive first-line IT support and maintain accurate, auditable control of hardware and software assets across the K3 Group. Act as the critical link between users, Tier 2 support, external providers and IT leadership to ensure consistent service delivery, rapid resolution and regulatory compliance across multiple subsidiaries and time zones.
- Key Responsibilities: ...
Posted
21 days ago
Undisclosed
KL City
- Own and maintain the IT asset register; manage procurement, asset allocation, transfer, refresh scheduling and secure disposal. Conduct periodic audits and reconcile discrepancies.
- Track software licence entitlements across subsidiaries; flag over-use, under-use or renewal dates to mitigate compliance and budget risk.
- Support new-starter onboarding and leaver offboarding; maintain service desk knowledge base; produce ticket metrics reports. ...
Posted
22 days ago
Undisclosed
KL City
- Own and maintain the IT asset register; manage procurement, asset allocation, transfer, refresh scheduling and secure disposal. Conduct periodic audits and reconcile discrepancies.
- Track software licence entitlements across subsidiaries; flag over-use, under-use or renewal dates to mitigate compliance and budget risk.
- Support new-starter onboarding and leaver offboarding; maintain service desk knowledge base; produce ticket metrics reports. ...
Posted
22 days ago
Undisclosed
KL City
- • Analyze customer-reported issues and determine appropriate solutions or escalation pathways.
- • Guide users through step-by-step resolution processes with clarity and professionalism.
- • Escalate complex or unresolved issues to relevant second-level support teams in a timely manner. • Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
16 days ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
3 days ago
Getronics Solution (M) Sdn Bhd
Undisclosed
KL City
- Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s.
- Managed/Maintained End-user Devices with a total of 10M assets.
- Job Description ...
Posted
16 days ago
Undisclosed
KL City
- In this role, you will be responsible for:
- - Providing 1st line IT support (hardware, software, mobile devices, printers)
- - Handling user requests via phone, email, and chat ...
Posted
a day ago
Undisclosed
- To submit daily, weekly and monthly helpdesk report to team leader
- To work within Team in a pressurized working environment
- To continually demonstrate excellent inter- personal and telephone communication skills. ...
Posted
a month ago
Mettler-Toledo International, Inc
Undisclosed
- Log all service requests and phone calls in the Service Desk tool (ServiceNow).
- Monitor and ensure phone queue SLAs are met.
- Take ownership of high-priority issues and coordinate with other IT support teams to ensure resolution. ...
Posted
21 days ago
METTLER-TOLEDO SERVICES ASIA-PAC SDN. BHD.
Undisclosed
- Log all service requests and phone calls in the Service Desk tool (ServiceNow).
- Monitor and ensure phone queue SLAs are met.
- Take ownership of high-priority issues and coordinate with other IT support teams to ensure resolution. ...
Posted
24 days ago
Mettler-Toledo Services Asia-Pac Sdn. Bhd.
Undisclosed
- Log all service requests and phone calls in the Service Desk tool (ServiceNow).
- Monitor and ensure phone queue SLAs are met.
- Take ownership of high-priority issues and coordinate with other IT support teams to ensure resolution. ...
Posted
24 days ago
IT Service Desk Analyst – Level 1 (Japanese Speaking) IT Service Desk Analyst – Level 1 (Japanese Speaking)
Arbeit Consultancy Services Sdn Bhd
Undisclosed
- Troubleshoot Windows OS, Microsoft Office 365, laptops, desktops, printers, iOS devices, and basic Mac support
- Perform basic Active Directory tasks (user accounts, access, group memberships, permissions)
- Support software installation and remote troubleshooting using tools such as LogMeIn / WS1 ...
Posted
a day ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
14 days ago
Undisclosed
KL City
- Escalate complex or unresolved issues to appropriate support teams in a timely manner.
- Assist in onboarding/offboarding users, including setting up workstations, email accounts, and access permissions.
- Follow standard operating procedures and contribute to the development and documentation of new processes. ...
Posted
25 days ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
14 days ago
Undisclosed
- Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database ...
Posted
a month ago
Undisclosed
KL City
- Health & Well-being Support
- Career Advancement & Development Programs
- Team-Oriented & Inclusive Workplace ...
Posted
a month ago
Undisclosed
Singapore
- When escalating or routing, provide thorough handover notes so that the receiving team has everything they need and the customer never has to repeat themselves.
- Keep customers informed at every stage — proactive updates, not radio silence. If something is taking longer than expected, the customer should hear from you before they chase.
- Follow up on resolved tickets to confirm the customer is satisfied and the issue has not recurred. ...
Posted
9 days ago
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