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300+ Service Desk Analyst Jobs - September 2026 - High Salaries
Showing 399 jobs results for
"service desk analyst"
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Manage Alert
Undisclosed
- Manage IT assets, software licensing compliance, preventive maintenance, and inventory records.
- Record, track, and resolve support requests through the IT Service Management (ITSM) platform while meeting agreed service levels.
- Ensure subscription-based software and applications remain active and operational, and provide after-hours support when required. ...
Posted
a month ago
PMG Healthcare Group
Undisclosed
- Assist in managing the POS system, incident support, and provide support for software and end users to ensure excellent IT services.
- Manage the installation and upgrading of software applications, ensuring that licenses for programs like antivirus and office suites are current to comply with legal and regulatory requirements
- Documents and reports preparation for available systems ...
Posted
17 days ago
Undisclosed
Singapore
- Manage Incidents and Problem management.
- Perform start of day, End of Day and start of week checks.
- Analyze application logs, activity logs, and batch logs using scripting and SQL queries for troubleshooting and issue investigation. ...
Posted
18 days ago
Undisclosed
KL City
- Work Mode: Work from Office
- This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
Posted
a month ago
Accenture Southeast Asia
Undisclosed
- Monitor reactive cases owned by internal support organizations
- Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
- Build strong customer relationships through effective communication, customer advocacy, and service excellence ...
Posted
10 days ago
Accenture Southeast Asia
Undisclosed
- Monitor reactive cases owned by internal support organizations
- Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
- Build strong customer relationships through effective communication, customer advocacy, and service excellence ...
Posted
24 days ago
Roundtable On Sustainable Palm Oil (rspo)
Undisclosed
Kuala Lumpur City Centre
- Support investigation of complex or recurring issues by providing accurate context, screenshots, logs, and structured problem descriptions.
- Contribute to Helpdesk knowledge base updates, FAQs, and internal reference materials.
- Support prisma onboarding, system socialisation, and user guidance as required. ...
Posted
6 months ago
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