300+ Service Desk Analyst Jobs - June 2026 - High Salaries

Showing 379 jobs results for "service desk analyst"

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Undisclosed
  • Log all service requests and phone calls in the Service Desk tool (ServiceNow).
  • Monitor and ensure phone queue SLAs are met.
  • Take ownership of high-priority issues and coordinate with other IT support teams to ensure resolution. ...
Posted
a month ago
Undisclosed

KL City

Posted
a month ago
Undisclosed

KL City

  • Guide users through step-by-step resolution processes with clarity and professionalism.
  • Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
  • Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
20 days ago
Undisclosed

KL City

  • Guide users through step-by-step resolution processes with clarity and professionalism.
  • Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
  • Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
20 days ago
Undisclosed
  • Log all service requests and phone calls in the Service Desk tool (ServiceNow).
  • Monitor and ensure phone queue SLAs are met.
  • Take ownership of high-priority issues and coordinate with other IT support teams to ensure resolution. ...
Posted
a month ago
Undisclosed
  • Log all service requests and phone calls in the Service Desk tool (ServiceNow).
  • Monitor and ensure phone queue SLAs are met.
  • Take ownership of high-priority issues and coordinate with other IT support teams to ensure resolution. ...
Posted
a month ago

ONYX CAPITAL APAC PTE. LTD.

SGD5,000 - SGD7,000 Per Month

Singapore

  • Execute scheduled maintenance activities such as backups, patch management, and updates.
  • Provide user support for the Flux trading system, including access setup and troubleshooting.
  • Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution. ...
Posted
3 days ago

ONYX CAPITAL APAC PTE. LTD.

SGD5,000 - SGD5,000 Per Month

Singapore

  • Execute scheduled maintenance activities such as backups, patch management, and updates.
  • Provide user support for the Flux trading system, including access setup and troubleshooting.
  • Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution. ...
Posted
3 days ago
Undisclosed

Singapore

  • Execute scheduled maintenance activities such as backups, patch management, and updates.
  • Provide user support for the Flux trading system, including access setup and troubleshooting.
  • Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution. ...
Posted
3 days ago
Undisclosed

Singapore

  • When escalating or routing, provide thorough handover notes so that the receiving team has everything they need and the customer never has to repeat themselves.
  • Keep customers informed at every stage — proactive updates, not radio silence. If something is taking longer than expected, the customer should hear from you before they chase.
  • Follow up on resolved tickets to confirm the customer is satisfied and the issue has not recurred. ...
Posted
15 days ago
Undisclosed

Singapore

  • When escalating or routing, provide thorough handover notes so that the receiving team has everything they need and the customer never has to repeat themselves.
  • Keep customers informed at every stage — proactive updates, not radio silence. If something is taking longer than expected, the customer should hear from you before they chase.
  • Follow up on resolved tickets to confirm the customer is satisfied and the issue has not recurred. ...
Posted
16 days ago
Undisclosed

Singapore

  • Support software integrations and process improvement initiatives.
  • Prepare project documentation, user guides, and training materials.
  • Participate in workshops, testing cycles, and solution design discussions. ...
Posted
2 days ago
Undisclosed

Singapore

  • Support software integrations and process improvement initiatives.
  • Prepare project documentation, user guides, and training materials.
  • Participate in workshops, testing cycles, and solution design discussions. ...
Posted
2 days ago
Undisclosed
WFH

Singapore

  • Support software integrations and process improvement initiatives.
  • Prepare project documentation, user guides, and training materials.
  • Participate in workshops, testing cycles, and solution design discussions. ...
Posted
2 days ago
Undisclosed

KL City

  • Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
  • Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model
  • Summarize and highlight important enhancements and proactively identify risks and business issues in JIRA and Archer ...
Posted
5 days ago
Undisclosed

Singapore

  • Problem solving.
  • Computer skills.
  • Learning. ...
Posted
6 days ago
Undisclosed

KL City

  • Collaborate closely with the CTB (Change The Bank) team and external vendors to execute agile-based development initiatives.
  • Champion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization.
  • Identify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA. ...
Posted
7 days ago
Undisclosed

KL City

  • Develop an understanding of key CLM objectives and align them with technical solutions
  • Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
  • Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model ...
Posted
6 days ago
Undisclosed

KL City

  • Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
  • Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
  • Contributing to public-facing articles based on found issues in our software ...
Posted
21 days ago
Undisclosed

Singapore

  • Execute scheduled maintenance activities such as backups, patch management, and updates
  • Provide user support for the Flux trading system, including access setup and troubleshooting
  • Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution ...
Posted
3 days ago

WINSYS TECHNOLOGY PTE LTD

SGD3,000 - SGD3,000 Per Month

Singapore

  • Conduct in-house proof of concept, research, and testing to validate new technologies and solutions
  • Apply Systems Development Life Cycle (SDLC) methodology to manage software development and deployment processes effectively
  • Deliver support and engineering services to troubleshoot and resolve IT infrastructure issues promptly ...
Posted
22 days ago
Undisclosed

KL City

  • Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
  • Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
  • Contributing to public-facing articles based on found issues in our software ...
Posted
13 days ago

Luen Thai International Group Ltd

Undisclosed

Hong Kong

  • Build AI agents and workflows for internal teams;
  • Develop and implement AI solutions;
  • End-user support; ...
Posted
12 days ago
Undisclosed

Singapore

  • Problem solving.
  • Computer skills.
  • Learning. ...
Posted
a month ago
Undisclosed

KL City

  • Collaborate closely with the CTB (Change The Bank) team and external vendors to execute agile-based development initiatives.
  • Champion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization.
  • Identify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA. ...
Posted
a month ago
Undisclosed

Hong Kong

  • Responsible for video conferencing management and offsite presentation support
  • Collaborate with IT Help Desk and other IT teams to escalate and resolve complex technical issues
  • Assist in maintaining IT inventory and asset management records ...
Posted
18 days ago

BOCI-Prudential Trustee Limited

Undisclosed

Hong Kong

Posted
a month ago
Undisclosed

KL City

  • Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
  • One year of related experience preferred.
  • Strong written and oral communication skills. ...
Posted
14 days ago
SGD2,300 - SGD2,300 Per Month

Singapore

  • Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
  • Monitor support queues and proactively manage workload to prevent SLA breaches
  • Escalate complex cases to relevant resolver teams, vendors, or onsite support when required ...
Posted
13 days ago