300+ Service Desk Analyst Jobs - June 2026 - High Salaries
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"service desk analyst"
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Mettler-Toledo International, Inc
Undisclosed
- Log all service requests and phone calls in the Service Desk tool (ServiceNow).
- Monitor and ensure phone queue SLAs are met.
- Take ownership of high-priority issues and coordinate with other IT support teams to ensure resolution. ...
Posted
a month ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
20 days ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
20 days ago
METTLER-TOLEDO SERVICES ASIA-PAC SDN. BHD.
Undisclosed
- Log all service requests and phone calls in the Service Desk tool (ServiceNow).
- Monitor and ensure phone queue SLAs are met.
- Take ownership of high-priority issues and coordinate with other IT support teams to ensure resolution. ...
Posted
a month ago
Mettler-Toledo Services Asia-Pac Sdn. Bhd.
Undisclosed
- Log all service requests and phone calls in the Service Desk tool (ServiceNow).
- Monitor and ensure phone queue SLAs are met.
- Take ownership of high-priority issues and coordinate with other IT support teams to ensure resolution. ...
Posted
a month ago
SGD5,000 - SGD7,000 Per Month
Singapore
- Execute scheduled maintenance activities such as backups, patch management, and updates.
- Provide user support for the Flux trading system, including access setup and troubleshooting.
- Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution. ...
Posted
3 days ago
SGD5,000 - SGD5,000 Per Month
Singapore
- Execute scheduled maintenance activities such as backups, patch management, and updates.
- Provide user support for the Flux trading system, including access setup and troubleshooting.
- Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution. ...
Posted
3 days ago
Undisclosed
Singapore
- Execute scheduled maintenance activities such as backups, patch management, and updates.
- Provide user support for the Flux trading system, including access setup and troubleshooting.
- Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution. ...
Posted
3 days ago
Undisclosed
Singapore
- When escalating or routing, provide thorough handover notes so that the receiving team has everything they need and the customer never has to repeat themselves.
- Keep customers informed at every stage — proactive updates, not radio silence. If something is taking longer than expected, the customer should hear from you before they chase.
- Follow up on resolved tickets to confirm the customer is satisfied and the issue has not recurred. ...
Posted
15 days ago
Undisclosed
Singapore
- When escalating or routing, provide thorough handover notes so that the receiving team has everything they need and the customer never has to repeat themselves.
- Keep customers informed at every stage — proactive updates, not radio silence. If something is taking longer than expected, the customer should hear from you before they chase.
- Follow up on resolved tickets to confirm the customer is satisfied and the issue has not recurred. ...
Posted
16 days ago
Undisclosed
Singapore
- Support software integrations and process improvement initiatives.
- Prepare project documentation, user guides, and training materials.
- Participate in workshops, testing cycles, and solution design discussions. ...
Posted
2 days ago
Undisclosed
Singapore
- Support software integrations and process improvement initiatives.
- Prepare project documentation, user guides, and training materials.
- Participate in workshops, testing cycles, and solution design discussions. ...
Posted
2 days ago
Undisclosed
WFH
Singapore
- Support software integrations and process improvement initiatives.
- Prepare project documentation, user guides, and training materials.
- Participate in workshops, testing cycles, and solution design discussions. ...
Posted
2 days ago
Undisclosed
KL City
- Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
- Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model
- Summarize and highlight important enhancements and proactively identify risks and business issues in JIRA and Archer ...
Posted
5 days ago
Undisclosed
KL City
- Collaborate closely with the CTB (Change The Bank) team and external vendors to execute agile-based development initiatives.
- Champion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization.
- Identify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA. ...
Posted
7 days ago
Undisclosed
KL City
- Develop an understanding of key CLM objectives and align them with technical solutions
- Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
- Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model ...
Posted
6 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
21 days ago
Undisclosed
Singapore
- Execute scheduled maintenance activities such as backups, patch management, and updates
- Provide user support for the Flux trading system, including access setup and troubleshooting
- Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution ...
Posted
3 days ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Conduct in-house proof of concept, research, and testing to validate new technologies and solutions
- Apply Systems Development Life Cycle (SDLC) methodology to manage software development and deployment processes effectively
- Deliver support and engineering services to troubleshoot and resolve IT infrastructure issues promptly ...
Posted
22 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
13 days ago
Undisclosed
Hong Kong
- Build AI agents and workflows for internal teams;
- Develop and implement AI solutions;
- End-user support; ...
Posted
12 days ago
Undisclosed
KL City
- Collaborate closely with the CTB (Change The Bank) team and external vendors to execute agile-based development initiatives.
- Champion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization.
- Identify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA. ...
Posted
a month ago
Undisclosed
Hong Kong
- Responsible for video conferencing management and offsite presentation support
- Collaborate with IT Help Desk and other IT teams to escalate and resolve complex technical issues
- Assist in maintaining IT inventory and asset management records ...
Posted
18 days ago
Undisclosed
KL City
- Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
- One year of related experience preferred.
- Strong written and oral communication skills. ...
Posted
14 days ago
GOLDTECH RESOURCES PTE LTD
SGD2,300 - SGD2,300 Per Month
Singapore
- Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
- Monitor support queues and proactively manage workload to prevent SLA breaches
- Escalate complex cases to relevant resolver teams, vendors, or onsite support when required ...
Posted
13 days ago
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