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400+ Service Desk Analyst Jobs - September 2026 - High Salaries
Showing 439 jobs results for
"service desk analyst"
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Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
5 days ago
Undisclosed
- Support Windows devices, Microsoft 365, Active Directory, networking, printers, and other IT applications.
- Configure and troubleshoot laptops, desktops, peripherals, and user accounts.
- Escalate complex issues to the relevant infrastructure, application, or vendor teams when required. ...
Posted
2 days ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
16 days ago
Undisclosed
- Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
- Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
- Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. ...
Posted
9 days ago
Undisclosed
- Troubleshoot and administer user accounts, permissions and group memberships within Active Directory environments.
- Support endpoint lifecycle management, including device provisioning, software deployment, patching, asset management and hardware replacement.
- Diagnose and resolve hardware, software, operating system, network connectivity, printer and peripheral issues. ...
Posted
8 days ago
Undisclosed
- Support Windows devices, Microsoft 365, Active Directory, networking, printers, and other IT applications.
- Configure and troubleshoot laptops, desktops, peripherals, and user accounts.
- Escalate complex issues to the relevant infrastructure, application, or vendor teams when required. ...
Posted
16 days ago
Undisclosed
Singapore
- Perform OEM coordination for in-warranty and out-of-warranty device failures, providing initial diagnosis and managing the repair or replacement process.
- Provide end-user training, technical guidance and operational support to help users understand their tools, resolve recurring issues independently where possible, and get the most from the workplace technology environment.
- Support and guide Field Support Engineers by translating recurring technical fixes into clear, documented procedures they can follow independently. ...
Posted
25 days ago
Undisclosed
Hong Kong
- You will have a good eye for detail, take pride in your work and the qualities that you bring to your team.
- You will have a proactive outlook and ability to develop and maintain strong relationships with your colleagues and customer base.
- You will have an inquisitive nature regarding all matters IT related and a desire to ensure that things get done efficiently and line with security procedures. ...
Posted
17 days ago
SGD2,800 - SGD2,800 Per Month
Singapore
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Working experience as a Service Desk Analyst ...
Posted
a month ago
SGD3,800 - SGD3,800 Per Month
Singapore
- Maintain and monitor ICT systems proactively according to maintenance plans to prevent issues and optimize performance
- Prepare equipment and services in alignment with work specifications and deadlines
- Collaborate with ICT Manager, Functional Digital Leads, and other stakeholders to support digitization and process automation initiatives ...
Posted
a month ago
Mettler-Toledo International, Inc
Undisclosed
- Log all phone calls in the Service Desk tool (ServiceNow).
- Ensure phone queue SLA are met.
- Take ownership and coordinate with other IT support teams for high-priority issues. ...
Posted
23 days ago
Undisclosed
Malaysia
- Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets.
- Our services portfolio is designed to build digital experiences that drive real business outcomes.
- Our capabilities span across Digital Workplace, Cloud Services, Smart Spaces, Business ...
Posted
22 days ago
Tata Consultancy Services
Undisclosed
KL City
- Analyzes and resolves all application software or hardware incidents and requests from end-users
- Ensures to log and tracks incidents and requests from identification through resolution stages
- Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete ...
Posted
a month ago
Undisclosed
Hong Kong
- You will have a good eye for detail, take pride in your work and the qualities that you bring to your team.
- You will have a proactive outlook and ability to develop and maintain strong relationships with your colleagues and customer base.
- You will have an inquisitive nature regarding all matters IT related and a desire to ensure that things get done efficiently and line with security procedures. ...
Posted
a month ago
PERCEPT SOLUTIONS PTE. LTD.
SGD3,000 - SGD3,000 Per Month
Singapore
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Working experience as a Service Desk Analyst ...
Posted
a month ago
SGD3,000 - SGD4,500 Per Month
Geylang
- Perform changes in accordance with Change Management procedures and scheduling same to minimize disruption to customer business.
- Coordinate the scheduling and dispatching of technician(s), including Third Party Vendors, for in-scope support services and locations.
- Provide interactive support to walk-in cases at two corporate office locations. NOTE: The resource would report to this office on each workday (Home Base). The resource would be free to attend to Field Service calls at other customer operating locations, leaving this Home Base unattended. ...
Posted
14 days ago
Undisclosed
Singapore
- Perform changes in accordance with Change Management procedures and scheduling same to minimize disruption to customer business.
- Coordinate the scheduling and dispatching of technician(s), including Third Party Vendors, for in-scope support services and locations.
- Provide interactive support to walk-in cases at two corporate office locations. NOTE: The resource would report to this office on each workday (Home Base). The resource would be free to attend to Field Service calls at other customer operating locations, leaving this Home Base unattended. ...
Posted
15 days ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Execute changes in accordance with Change Management procedures while minimizing business disruption.
- Coordinate technician and third-party vendor scheduling and dispatch for in-scope support services and locations.
- Provide walk-in support at two corporate office locations and attend to field service requests at other client locations when required. ...
Posted
15 days ago
SGD3,200 - SGD4,200 Per Month
Singapore
- Install, configure and maintain operating systems, business applications and software.
- Provide support for Microsoft 365, Microsoft Teams, email and other workplace applications.
- Manage user accounts, system access and basic permissions in accordance with company policies. ...
Posted
16 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
20 days ago
Undisclosed
KL City
- Develop an understanding of key CLM objectives and align them with technical solutions
- Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
- Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model ...
Posted
15 days ago
Undisclosed
Singapore
- Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)
- Perform routine preventive maintenance on hardware.
- Assist in maintaining of IT inventory. ...
Posted
22 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
13 days ago
SGD8,500 - SGD10,800 Per Month
Downtown Core
- Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, SharePoint, OneDrive, and related services.
- Diagnose and resolve issues involving desktops, laptops, mobile devices, printers, meeting room equipment, and network connectivity.
- Perform user account setup, access provisioning, and equipment preparation for new employees. ...
Posted
20 days ago
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