Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.
Attends in-person meetings with clients to analyse, troubleshoot, and diagnose hardware problems.
Follows standard procedures for properly escalating unresolved issues to the appropriate internal teams.
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Sales Administration
Order Processing
Data Entry
Communication Skills
Time Management
Microsoft Office Suite
Attention to Detail
Teamwork
Problem-Solving
Consolidate and prepare monthly operational reports, including P&L statements and Net Trading Square Footage reports.
Provide operational administrative assistance to Store Operations, including handling stationery procurement, updating store contact information, and coordinating courier arrangements.
Support the preparation of monthly Store Manager duty schedules and assist with operational coordination activities.
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Prepare and update monthly operational reports, including P&L statements and Net Trading Square Footage reports.
Provide administrative support to Store Operations, including stationery procurement, updating store contact records, and coordinating courier arrangements.
Prepare monthly Store Manager duty schedules and assist with operational planning activities.
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Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
Plan and implement system automation initiatives that improve efficiency, accuracy and process control.
Design, develop, test and implement integrations between ERP and other business applications.
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Product Video & Technical Content – Support the preparation of product demonstration videos, technical presentations and other product-related content.
Customer Technical Support – Respond to customer enquiries and provide accurate information regarding product specifications, applications and operation.
Product Testing & Verification – Conduct in-house product testing, performance verification and basic troubleshooting to ensure product quality and compliance.
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Performance Management Administration — Own the operational side of the company's KPI review process across all roles — collecting monthly reports, tracking review cadence and deadlines, and maintaining scorecards, so this runs on schedule without requiring the CEO's direct involvement each month.
HR Policy & Attendance Management — Maintain and enforce HR policies including attendance, leave, and disciplinary procedures; flag recurring issues (e.g. attendance patterns) proactively rather than after they've become serious.
Payroll Liaison — Liaise with Finance on payroll-related matters — salary changes, allowances, statutory deductions — ensuring accurate and timely information flow.
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Actively create opportunities for business growth, manage long term business growth & good relationship in dealing with distributors nationwide /market place.
Work closely with distributors / market place to develop and ensure successful implementation of marketing strategies (ATL, BTL, promotion) and initiatives.
To conduct the market survey, competitors’ analysis and stakeholders’ feedback to formulate effective sales & marketing strategy.
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Performance Management Administration — Own the operational side of the company's KPI review process across all roles — collecting monthly reports, tracking review cadence and deadlines, and maintaining scorecards, so this runs on schedule without requiring the CEO's direct involvement each month.
HR Policy & Attendance Management — Maintain and enforce HR policies including attendance, leave, and disciplinary procedures; flag recurring issues (e.g. attendance patterns) proactively rather than after they've become serious.
Payroll Liaison — Liaise with Finance on payroll-related matters — salary changes, allowances, statutory deductions — ensuring accurate and timely information flow.
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Manage supplier performance in relation to delivery reliability, quality, cost and responsiveness, and challenge suppliers when commitments or service levels are not acceptable.
Oversee local and overseas ordering, shipment schedules, import/export arrangements, customs clearance and regulatory documentation.
Oversee warehouse operations, inbound and outbound planning, route coordination, delivery schedules, space utilisation and inventory accuracy.
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Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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To perform calibration and verification of master instrument and equipment/accessories according to established procedures and protocols.
To calibrate and adjust master instrument as necessary to ensure accuracy and precision in measurement readings.
To document validation activities, including test results, observations, and any deviations from specifications, in accordance with regulatory requirements and company policies.
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