Collaborate with the R&D and production teams to ensure product quality and timely delivery, addressing any technical challenges or customer inquiries.
Analyze market trends, competitor activities, and customer feedback to identify new opportunities and refine sales strategies.
Negotiate contract terms, pricing, and service level agreements to secure profitable business deals.
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Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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Prepare and maintain structured documentation including process maps, business requirements, functional specifications, meeting notes, and action logs.
Liaise with business users, technical teams, and stakeholders to clarify requirements and ensure alignment throughout project execution.
Design, develop, configure, and maintain automation workflows and digital solutions using RPA and related technologies.
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Lead the response to aircraft on-ground (AOG) situations and other maintenance-related emergencies. Develop and maintain contingency plans for various operational scenarios.
Ensure all maintenance operations adhere to safety regulations and industry standards. Conduct audits and inspections of maintenance activities to ensure compliance with regulatory and company policies.
Maintain effective communication with flight operations, maintenance teams, and other stakeholders. Prepare and present reports on fleet status, maintenance activities, and operational performance. Participate in regular meetings and briefings to discuss operational issues and strategic planning.
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Equipment Maintenance
Troubleshooting
Quality Control
Assembly Line
Safety Procedures
Technical Drawings
Problem Solving
Teamwork
Attention to Detail
Communication Skills
Ensure transitions are aligned with ITIL best practices and internal governance standards.
Coordinate the Service Onboarding activities with Project Managers, Service Owners, 2nd Level Support Teams, and Change Managers to ensure services are ready for production and business-as-usual (BAU) operation.
Support the Service Transition Manager in conducting service readiness reviews.
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Collaborate closely with the Investment Compliance Advisory Unit to ensure accurate interpretation and implementation of regulatory requirements, internal policies and investment mandates into monitoring controls and system rules.
Monitor and assess changes arising from shareholding movements, corporate actions, market price fluctuations, FX movements and portfolio activities which may impact SSR thresholds, internal risk limits or disclosure obligations.
Identify, assess and escalate potential or actual compliance breaches, SSR triggers and internal limit breaches in a timely manner, including articulation of root causes, impacted portfolios and recommended follow-up actions.
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