- Ensuring all ICT-related complaints are recorded into the ICT Helpdesk System and assigned a log number for the complainant.
21 days
300+ Helpdesk Jobs - October 2026 - High Salaries
Showing 303 jobs results for
"helpdesk"
- Reset passwords and manage user accounts (Active Directory).
17 days
- Prioritise technical support for VIP and SME customers.
7 days
- Escalate complex technical issues to the appropriate teams when necessary.
30+ days
- Support user account setup, email configuration, and system access management under supervision.
6 days
- Assist with KYC verification and follow up on transaction-related cases
3 days
- Follow up with customers on their skin progress after purchase
10 days
- Log, track, and update helpdesk tickets.
27 days
- Proactively identify opportunities to enhance the customer experience by providing product knowledge support, guiding users through features, and offering best practice advice.
1 day
- Perform basic network troubleshooting, including connectivity issues and user account management.
30+ days
- Respond to requests for technical assistance on system issue by telephone or electronically (email)
9 days
- Proactively identify opportunities to enhance the customer experience by providing product knowledge support, guiding users through features, and offering best practice advice.
3 days
- Support the marketing team by managing content scheduling and responding to social media engagement.
6 days
- Good communication skills in English and Mandarin.
30+ days
- Track ticket status and follow up on pending or overdue issues to ensure compliance with agreed SLAs.
1 day
- Track ticket status and follow up on pending or overdue issues to ensure compliance with agreed SLAs.
1 day
- Track ticket status and follow up on pending or overdue issues to ensure compliance with agreed SLAs.
1 day
- Track ticket status and follow up on pending or overdue issues to ensure compliance with agreed SLAs.
1 day
- Track ticket status and follow up on pending or overdue issues to ensure compliance with agreed SLAs.
1 day
- Coordinate RMAs, parts, service requests & follow-ups with internal/external parties
29 days
- Acknowledging and resolving customer complaints.
21 days
- Maintain customer records and update account information.
8 days
- Prioritise technical support for VIP and SME customers.
7 days
- Interpret airline fare rules, ticketing conditions, baggage allowances, and other airline regulations to ensure accurate bookings and ticket issuance.
1 day
- Create, manage, modify, and deactivate user accounts according to company policies.
28 days
- Comprehensive training and hands-on guidance provided.
17 days
- ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
17 days
- Assist in delivering technical support and addressing end-user inquiries for the Business Management System (BMS) via phone/email/chat or walk-ins.
14 days
- Process orders, returns, and exchanges according to company procedures.
30+ days
- Perform routine maintenance tasks such as system updates, data backups, and security patching.
28 days
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