Handle incoming inquiries from customers via phone, email, or in-person and assist with resolving their questions or directing them to the appropriate sales representative.
Generate sales reports, performance metrics, and sales forecasts for management review to aid in decision-making processes.
Assist in monitoring stock levels and coordinating replenishment orders to meet customer demands and avoid stockouts.
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Liaise closely with production department pertaining to production status & delivery /shipment schedule capability.
To enforce and comply with all implementations pertaining to company certified systems, applicable legal requirements and applicable customer or product requirements.
Processing orders for E-comm & retail, and inquiries from the E-commerce platform
Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems from local and Southeast Asia markets.
Computer literate with high proficiency in MS software, particularly Word, Excel, Outlook, and PowerPoint
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