Maintain filling system to ensure all projects/ sales record files are filling proper & orderly.
Handle indoor sales support work, such as issue invoice, manage customer payment, prepare LC & shipping documents, arrange insurance for goods, arrange shipment etc.
Manage order delivery process, liaise with internal and external parties to ensure the smooth delivery to customers.
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Customer Service
Relationship Building
Sales
Marketing
Account Management
Communication
Interpersonal Skills
Organizational Skills
Follow-up Skills
Microsoft Office
Sales Support
Project Coordination
Customer Relationship Management (CRM)
Order Processing
Communication Skills
Time Management
Microsoft Office Suite
Customer Relationship Management
Data Entry
· Executed orders in the factory to ensure product quality & on-time shipments.
· Provide support to the Head of Sales Department (Export division) by assisting with order processing, tracking and fulfilling orders and providing customer service.
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Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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Manage the submission of 7(f), NAPIC report & Laporan Kewangan HDA
Ensure billing, reminders, termination and loan documentation are carried out in accordance with the terms and conditions of the SPA
Ensure timely billings, collections and loan documentation. Maintain and improve daily sales admin operation to ensure compliances and accuracy of reports where applicable
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