Communication
Organizational Skills
Microsoft Office Suite
Problem-Solving
Mandarin Chinese
TikTok Live
E-commerce Operations
Platform Analytics
Data Analysis
+7
Posted
17 hours ago
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a) Be the go-to person for day-to-day Epicor ERP support across departments including Purchasing, Inventory, Production, and Finance.
b) Investigate and resolve system or process issues, including transaction history review and data validation, SQL data validation, DMT data uploads and controlled updates, cross department issue resolution.
c) Develop and maintain BAQ reports and dashboards for operational monitoring.
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Coordinate with the sales team to ensure marketing efforts align with sales objectives, contributing to business growth.
Assist in the planning and execution of marketing campaigns across digital, social, CRM, and offline platforms, with a focus on optimizing performance.
Analyze customer behavior and sales funnels to provide actionable insights that improve campaign effectiveness and the overall customer journey.
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Attend sales enquiries and orders, prepare quotations, and attend customer complaints and related meetings.
Conduct regular customer engagement to understand business needs, propose effective solutions, and ensure high customer satisfaction throughout the sales cycle.
Monitor market trends, industry developments, and competitor activities to provide valuable market insights that drive and support business growth strategies.
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Perform data entry tasks, including updating client information, recording treatment details, and managing inventory records.
Provide administrative support to the veterinary team, including preparing documents, managing correspondence, and assisting with other clerical tasks as needed.
Handle billing and payment processing, including generating invoices, collecting payments, and managing accounts receivable.
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Monitor and analyse production costs, material usage variances and overhead allocation specific to the manufacturing process.
Oversee and reconcile inventory movement (raw materials, WIP, finished goods) within the SQL Accounting System module.
Assist in preparing schedules for tax submissions (e.g., SST, income tax schedules) and liaise with external auditors, tax agents and company secretary.
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Process incoming and outgoing shipments, verifying quantities and ensuring proper documentation for inventory control purposes.
Communicate effectively with Mandarin-speaking suppliers and customers regarding invoicing and inventory matters, resolving queries and providing support as needed.
Utilize inhouse software to create and maintain invoices, inventory levels, and related data, generating reports as required.
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