Build and maintain strong, long-lasting relationships with key decision-makers at client organizations, serving as their primary point of contact.
Conduct thorough market analysis and business analysis to identify opportunities for growth and optimization within each key account's ecommerce operations.
Negotiate favorable terms and agreements with key accounts, ensuring profitability and mutually beneficial partnerships.
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Partner with business product owners, technology teams, and senior stakeholders to provide trusted technical advice, influence strategic decisions, and foster adoption of data science solutions across the organisation.
Contribute to the growth of the Data Science community by sharing knowledge, mentoring team members, promoting best practices, and bringing insights from internal and external projects to continuously improve capabilities and business outcomes.
Design, develop, and enhance scalable data science solutions and products that support Revenue Growth Management (RGM), translating complex business challenges—including pricing, promotions, trade spend, and customer profitability—into data-driven insights that enable commercial decision-making.
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Communicate with suppliers and relevant stakeholders to obtain missing information, clarify incomplete or unclear submissions, and confirm updates when required.
Identify data discrepancies, seek clarification where necessary and escalate unresolved issues to the supervisor in a timely manner while supporting the resolution process.
Identify and highlight recurring issues or gaps in requests and support improvements to enhance data accuracy and process efficiency.
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Plan, execute, and optimize paid media campaigns across platforms such as Meta, Google, TikTok (SEM/Display/YouTube), and other relevant channels
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Support procurement operations through reporting, controls, and data reconciliation to ensure accuracy and compliance.
Participate in process improvement initiatives, system enhancements, and projects to drive operational efficiency and service excellence.
Manage contract and catalog administration activities, including system monitoring, issue resolution, reporting, and data quality checks across SAP and Coupa platforms.
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Data Entry
Record Keeping
Office Administration
Filing
Customer Service
Communication
Administrative Support
Typing
Clerical Tasks
Organization
Organization
Provide customers with product information, pricing, and delivery information.
Prepare and present sales proposals and quotes to clients, negotiating terms and closing deals.
Collaborate with cross-functional teams, including marketing, logistics, and customer service, to ensure timely and accurate delivery of products and services.
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Organized
Time Management
Multitasking
Purchasing
Administration Management
Microsoft Office
SAP
Event Marketing
English Language
Mandarin
able to adapt fast pace working environment
willing to learn
participate in events (bookfair/bookfest)
promotion planning
liaise with marketing team for activities
Office Administration
Record Keeping
Scheduling Appointments
Communication Skills
Time Management
Problem Solving
Data Entry
Organizational Skills
Attention to Detail
Well-versed in managing foreign workers, including permit renewals, immigration matters, agency liaison, and compliance with Malaysian labour regulations.
Experience in retail, supermarket, FMCG, or multi-outlet environment is highly preferred.
Good knowledge of Malaysian labour laws (Employment Act, EPF, SOCSO, EIS, LHDN).
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