Well-versed in managing foreign workers, including permit renewals, immigration matters, agency liaison, and compliance with Malaysian labour regulations.
Experience in retail, supermarket, FMCG, or multi-outlet environment is highly preferred.
Good knowledge of Malaysian labour laws (Employment Act, EPF, SOCSO, EIS, LHDN).
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Handle employee grievances and workplace conflicts, ensuring fair, consistent and legally compliant resolutions.
Represent the Company in matters involving relevant authorities, including the Industrial Relations Department, Labour Department and Industrial Court, where required.
Review, develop and implement HR policies, disciplinary procedures and SOPs to ensure compliance and operational effectiveness.
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Strengthen Governance & Regulatory Compliance - Develop, review, and enhance Industrial & Employee Relations policies, SOPs, and governance frameworks while ensuring compliance with the Employment Act 1955, Industrial Relations Act 1967, Trade Unions Act 1959, PDPA, AMLA, IFSA, BNM regulatory requirements, and the Bank's internal policies.
Drive Case Management & Operational Excellence - Oversee the Bank's IER case management framework, including case tracking, disciplinary records, management reporting, vendor and external solicitor management, committee papers, and continuous process improvements to strengthen governance, legal risk management, and operational efficiency
Minimum of 4 years' experience in Industrial Relations, including union management.
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Proven ability to communicate clearly, build trust with stakeholders, and handle sensitive matters with discretion and professionalism.
Bachelor’s degree in Human Resources, Industrial Relations, Business Administration, Law, or a related field; relevant professional certifications are an advantage.
Experience in an HR generalist, employee relations, or industrial relations role, preferably within a corporate or unionized environment.
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Close engagement with in-house Unions to ensure strong labour management relations in areas of collective bargaining and change management.
Adopt data-driven approach to provide viable solutions that meet the employee and organisational needs in collective bargaining and analysing complex employee issues
Close engagement with in-house Unions to ensure strong labour management relations in areas of collective bargaining and change management.
Adopt data-driven approach to provide viable solutions that meet the employee and organisational needs in collective bargaining and analysing complex employee issues
Support the conduct of investigations by gathering, verifying, and compiling relevant information and documentation, including photographs, correspondence, reports, witness statements, and other evidence.
Assist in drafting and preparing Industrial Relations correspondence, including Show Cause Letters, Warning Letters, Final/Stern Warning Letters, Termination Letters, and other related communications.
Assist in managing and resolving employee grievances in accordance with established policies and procedures.
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