Lead and manage union engagement activities, collective agreement (CA) negotiations, consultations, and dispute resolution processes with union representatives.
Manage grievance handling, disciplinary matters, domestic inquiries, workplace investigations, and conflict resolution in accordance with company policies and labor laws.
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Well-versed in managing foreign workers, including permit renewals, immigration matters, agency liaison, and compliance with Malaysian labour regulations.
Experience in retail, supermarket, FMCG, or multi-outlet environment is highly preferred.
Good knowledge of Malaysian labour laws (Employment Act, EPF, SOCSO, EIS, LHDN).
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Conducts investigation and complaints that may result to major or minor misconducts.
Lead, monitor and liaise and oversee the investigation process done on misconduct committed by employees.
Coordinates and administer all disciplinary procedures where an allegation of misconduct has been reported for example investigation, interviewing witnesses employee, data collection, employment suspension, draft and issues show cause, notification, warning and or charges letter and all documentation for the case.
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Close engagement with in-house Unions to ensure strong labour management relations in areas of collective bargaining and change management.
Adopt data-driven approach to provide viable solutions that meet the employee and organisational needs in collective bargaining and analysing complex employee issues
External stakeholders include SNEF Members and tripartite partners e.g. Ministry of Manpower (MOM), Tripartite Alliance for Dispute Management (TADM), Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), and National Trades Union Congress (NTUC).
Implement human resource and/or industrial relations projects in line with agreed project plan and deliverables.
Ensure timely and satisfactory completion through continuous monitoring and control.
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Close engagement with in-house Unions to ensure strong labour management relations in areas of collective bargaining and change management.
Adopt data-driven approach to provide viable solutions that meet the employee and organisational needs in collective bargaining and analysing complex employee issues