Ensure consistent application of approved procedures, controls, and market requirements.
Review complex cases and recommend the appropriate path to resolution.
Support the end-to-end delivery of meeting and event administration, HCP/HCO account maintenance, agreement preparation, purchase order activities, payment and expense support, meeting reconciliation, and event closure within the assigned scope.
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Oversee the management and optimization of the Tractors Malaysia corporate website.
Review and approve website content updates, campaign pages, banners, and forms prior to deployment.
Coordinate with Sime Darby Group IT/Hastings Deering and external developers on website enhancements, performance optimization, and technical improvements.
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Own, manage, improve and create required tools, processes and frameworks for smooth Franchising operations;
Improve internal coordination with the rest of the HQ departments, ensuring close collaboration and constant exchange of information and best practices – act as a bridge between the Department and other central functions;
Enhance existing and create missing R.A.C.I. alignments with internal and external stakeholders;
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Support the setup and operational readiness of new businesses and retail locations, including timeline tracking, issue escalation, stakeholder coordination, and execution monitoring.
Support commercial evaluations and business case analyses, including financial modelling, project economics, expansion feasibility assessments, and performance tracking to support strategic decision-making.
Prepare management reports, project updates, presentation materials, and strategic recommendations for senior management and key stakeholders.
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