Own, manage, improve and create required tools, processes and frameworks for smooth Franchising operations;
Improve internal coordination with the rest of the HQ departments, ensuring close collaboration and constant exchange of information and best practices – act as a bridge between the Department and other central functions;
Enhance existing and create missing R.A.C.I. alignments with internal and external stakeholders;
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Monitor key performance ratios, inform timely on any unexpected issue impacting potentially the financial performance of the Country and Area, identify areas of improvement in business and propose/implement corrective actions.
Collaborate with BPO to ensure a smooth relationship and a seamless delivery of the in-scope finance activities.
Strategic Account Ownership: Serve as the primary lead for assigned pharmacy chains, taking key account accountability for Watsons alongside key regional networks (including HTM and Megakulim).
Joint Business Planning: Formulate, implement, and track annual, quarterly, and monthly customer business plans to achieve sales targets, margin targets, and brand distribution goals.
Commercial Negotiations: Lead promotional negotiations, new product listings, shelf space allocation, secondary displays, and trading terms agreements.
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Coordinate core HR operations, including onboarding, employee movements, confirmation, performance management, and other employee lifecycle activities. Provide advisory and coordinate payroll-related matters with employees and management, while ensuring timely submission of payroll inputs to PMB HR for payroll processing.
Manage day-to-day employee and industrial relations matters by serving as the first point of contact for employee concerns, grievances, disciplinary issues, and workplace conflicts. Facilitate resolution at the business level where appropriate, and escalate complex or high-risk ER/IR matters to PMB HR for specialist advice and intervention.
Continuously monitor adherence of HR policies, practices, and employment matters with applicable labour legislation, regulatory requirements, company policies, and shareholders' governance requirements.
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Lead and manage the asset lifecycle process from procurement to asset disposal
Lead weekly team meetings with members in Asia
Work in conjunction with other IT Coaches on improving the quality of support services by identifying areas that need improvement through analysis, performance metrics reporting and identifying consistent and persistent problems from incidents
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Respond promptly and professionally to client emails, calls, and messages.
Manage client account enquiries and assist with membership or class-related matters.
Ensure the Yoga and Pilates studio rooms and common areas are kept clean, sanitized, neat, and tidy in between classes — maintaining an immaculate environment at all times.
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