Build and maintain strong relationships with key customers, dealers, and stakeholders, providing exceptional customer service and support.
Collaborate with cross-functional teams, including marketing and after sales operations to ensure alignment of sales efforts with overall business objectives.
Conduct market research and analysis to identify trends, opportunities, and threats, providing strategic insights and recommendations to senior management.
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Maintain a clean and organized work environment, adhering to all safety regulations and company policies to prevent accidents and ensure a healthy workplace.
Collaborate effectively with team members and supervisors to troubleshoot production issues, suggest process improvements, and contribute to a positive team dynamic.
Accurately record production data, including quantities produced, materials used, and any downtime or issues encountered, for reporting and analysis purposes.
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Supply Chain Management
Inventory Control
Warehouse Operations
Logistics Planning
Transportation Management
Procurement
Demand Forecasting
Team Leadership
Problem Solving
Communication Skills
Negotiation
Process Improvement
Research and Development
Skincare Formulation
OEM Manufacturing
GMP (Good Manufacturing Practice)
Cosmetics Manufacturing
Product Development
Team Leadership
Quality Control
Product Development
Food & Beverage Industry Knowledge
Innovation
Market Research
Project Management
Cost Analysis
Cross-functional Team Collaboration
Quality Assurance
To request for DO/INV from suppliers upon completion of delivery and to handover to Customer Service to proceed with billing and Accounts Department to proceed with payment
To support marketing team and CS team in their enquiries.
Monitor market trends, competitor activities, pricing, and customer demands, and provide timely market intelligence and business recommendations to management.持续关注市场趋势、竞争对手动态、价格变化及客户需求,并及时向管理层提供市场分析及业务建议。
Develop annual sales plans, sales forecasts, and customer development strategies to achieve business objectives.制定年度销售计划、销售预测及客户开发策略,确保业务目标顺利达成。
Work closely with the Supply Chain, Logistics, Marketing, Technical, and Customer Service teams to ensure efficient order fulfilment and customer satisfaction.与供应链、物流、市场、技术及客户服务团队紧密合作,确保订单顺利执行并提升客户满意度。
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Lead digital marketing initiatives including social media, SEO, CRM, influencer/KOL campaigns, TikTok affiliates, live commerce, and brand-building activities to enhance customer acquisition and retention.
Lead, coach, and develop the E-Commerce and Social Media team, setting KPIs, monitoring performance, and driving continuous improvement.
Monitor and analyze key business metrics, including sales performance, profitability, platform performance, and customer retention, providing regular reports to management.
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Digital Marketing Strategy
E-commerce Management
Social Media Marketing
Customer Relationship Management (CRM)
Content Marketing
Analytics and Reporting
E-commerce Platform Management