Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms.
Ensure timely issue resolution, accurate documentation, and positive customer interactions while contributing to service excellence and smooth day-to-day operations across the Malaysia and Singapore markets.
Support customer experience operations by managing enquiries, feedback, and complaints across multiple channels, including phone, email, Goodays, Zendesk, and food delivery platforms.
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Food preparation
Kitchen operations
Teamwork
Beverage preparation
Food safety and hygiene
Inventory management
Customer service
food packaging and labeling
raw material preparation
ensure SOP compliance
- Min SPM with 2 years of managerial experience in Food & Beverages- Strong leadership and coaching abilities.- Positive attitude and eagerness to learn.- Willing to work overtime and on public holidays if required.- Able to join training at Kuala Lumpur.- Strong presentation, communication, problem-solving, and time-management skills.- Team player, able to work independently and under pressure.- Proficient in English and Malay, both written and spoken.- Computer literate.- Confident, proactive, and capable of meeting tight deadlines.- Owns transport and willing to travel.
Bachelor's degree in Supply Chain Management, Logistics, Business Administration or a related discipline.
Minimum 3-5 years of relevant experience in Supply Chain, inventory planning, logistics or warehouse operations; experience in F&B, retail or other fast-moving multi-site environments is strongly preferred.
Hands-on experience in inventory planning, forecasting, replenishment and stock-out prevention.
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