全职 WORK FROM HOME | Customer Service 工作, 薪水 up to MYR 5,500, TDCX (MY) Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

• Proficient in Mandarin and English.

• Candidate possesses at least a SPM or above.

• Fresh graduates are also encouraged to apply.

• Applicants are willing to work in shifts. Shifts may include evening or early morning hours.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us.

• Applicants must be willing to work in KL Sentral

• This position recommends more than 1 year of work experience in related fields, but fresh graduates are also welcome.

• Ability to work under pressure and adapt quickly to adverse situations.

• Patience, empathy, and a unique ability to manage stress.

• Strong communication and interpersonal skills.

• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.

What is your mission?

As a Customer Experience Specialist, you will be working with our Hospitality Account to deliver #happier customer experience. This team will be on the front lines working with our users every day and will partner with our Product team to improve user experience.

You are also required to perform these job functions:

• Provide friendly and efficient service to the travel community of our client.

• Be a first point of contact to handle and resolve customer complaints.

• Respond professionally to inbound phone calls, including urgent situations.

• Identify and escalate issues appropriately.

• Compose thoughtful and accurate messages or customize prepared responses to customer emails.

• Research information and troubleshoot problems using available resources.

• Arbitrate in situations between users.

• Monitor and control numerous concurrent tasks in tandem.

• Proactively and independently work to meet targets and goals

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

• KPI Incentive up to RM800
• Shift Allowances up to RM500
• Medical and Insurance Coverage
• 15 days Annual Leave, 14 days Medical Leave
• Training Provided
• EPF SOCSO