全职 Customer Service Executive (Selangor) 工作, 薪水, Agensi Pekerjaan Talent Recruit Selangor 公司招聘中 - Ricebowl

Minimum SPM and above.

At least 1 year working experience as customer service

High patience, emotional stability, and strong problem-solving skills.

Basic knowledge of customer software (like Salesforce), spreadsheets, and billing tools

Handle Difficult Calls & Emails: Speak with unhappy customers, calm them down, and help them solve their issues.

Investigate Problems: Look into customer accounts, payment records, and app data to find the root cause of the problem.

Negotiate Fair Solutions: Decide when to give refunds, discounts, or special help based on company guidelines.

Work with Other Teams: Partner with our Billing, Legal, and Operations teams to fix big issues.

Improve Our Process: Spot recurring bugs or bad policies and suggest ways to fix them.

Keep Good Notes: Write down clear details about every complaint and fix in our system (CRM).