全职 Customer Service Representative 工作, 薪水 up to MYR 4,000, Agensi Pekerjaan Talent Recruit WP Kuala Lumpur 公司招聘中 - Ricebowl

• Minimum Diploma qualification. Fresh graduates are encouraged to apply.

• Candidates with SPM/STPM (or equivalent) and relevant working experience are also welcome to apply.

• Prior experience in a call centre or customer service environment is an advantage.

• Willing to work rotational shifts, including weekends and public holidays.

• Strong communication skills in English (spoken and written); Mandarin-speaking candidates are encouraged to apply.

• Pleasant telephone etiquette with a customer-focused mindset.

Kindly apply online or email your resume at ************* if you are interested. Only shortlisted candidate will be notified

Industry : Call Centre

Working Hours: 5 working days, 24/7 rotational shift

Key Responsibilities

• Deliver professional and responsive customer support via phone, ensuring a high standard of service.

• Handle customer inquiries, provide accurate information, and recommend appropriate solutions.

• Resolve customer complaints promptly and professionally while ensuring customer satisfaction.

• Follow up on customer requests in accordance with service procedures and timelines.

• Educate customers on available products and services and guide them to relevant self-service resources.

• Accurately update customer information and interaction records in the system.

• Maintain professionalism, confidentiality, and data privacy in all customer interactions.

• Gather customer feedback and identify opportunities to improve the overall customer experience.

• On-the-job training
• Friendly and supportive work environment
• Exposure to real business operations
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• 5 Working Days
• Training Provided
• Allowance Provided
• Performance Bonus