Customer service
Problem Solving
Listening
Resolving Conflict
Phone Skills
Customer Inquiries
Communication Skill
Customer Satisfaction
Fluency in Cantonese
Fluency in Cantonese and Mandarin
Collaborate effectively with the logistics coordination team to track shipments, arrange pickups and deliveries, and provide timely updates to customers.
Maintain a high level of product and service knowledge to provide accurate information and recommendations to clients.
Process customer orders, manage documentation, and ensure all necessary paperwork for shipments is completed accurately and efficiently.
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Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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Communication Skills
Problem-Solving Skills
Patience
Multi-tasking
Empathy
Time Management
Planning
Sales experience
Customer Service
Active Listening
Product Knowledge
Problem-Solving
Administrative Support
Data Entry
Communication Skills
Customer Service
Office Management
Record Keeping
Scheduling
Microsoft Office Suite
Computer Literacy
Follow up with prospects via phone and whatsapp to nurture relationships and move them through the sales pipeline.
Achieve or exceed monthly sales target.
Stay up-to-date on Hypehaus Consultancy's services, industry trends, and competitor activities to effectively communicate value propositions to potential clients.
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Collaborate effectively with the logistics coordination team to track shipments, arrange pickups and deliveries, and provide timely updates to customers.
Maintain a high level of product and service knowledge to provide accurate information and recommendations to clients.
Process customer orders, manage documentation, and ensure all necessary paperwork for shipments is completed accurately and efficiently.
...