Integrity Freight Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 4,000 - Ricebowl

Provide exceptional customer service to clients via phone, email, and in-person, addressing inquiries, resolving issues, and ensuring a positive experience.

Effectively manage and coordinate logistics operations, including shipment tracking, documentation, and liaising with carriers and clients to ensure timely deliveries.

Accurately input and maintain customer and shipment data in the company's system, ensuring data integrity and completeness for reporting and operational efficiency.

Demonstrate strong problem-solving skills to identify and resolve customer complaints and logistical challenges promptly and effectively.

Utilize excellent communication skills in both English and Mandarin to interact professionally with a diverse clientele and internal teams.

Collaborate effectively with team members to achieve departmental goals and contribute to a positive and productive work environment.

Manage multiple tasks and prioritize workload efficiently to meet deadlines in a fast-paced logistics setting.

Possess 1-2 years of proven experience in a customer service or logistics coordination role, with a strong understanding of the transportation industry.

Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about logistics services, shipment status, and delivery schedules.

Proactively manage and resolve customer issues and complaints, demonstrating strong problem-solving skills to ensure customer satisfaction and retention.

Accurately enter and update customer information, shipment details, and service requests into the company's logistics management system, ensuring data integrity.

Collaborate effectively with the logistics coordination team to track shipments, arrange pickups and deliveries, and provide timely updates to customers.

Maintain a high level of product and service knowledge to provide accurate information and recommendations to clients.

Process customer orders, manage documentation, and ensure all necessary paperwork for shipments is completed accurately and efficiently.

Contribute to a positive team environment by assisting colleagues and sharing knowledge to improve overall customer service performance.

Gather customer feedback and report any recurring issues or suggestions for service improvement to management.

Handle administrative tasks related to customer service, including filing, record-keeping, and preparing reports.