Wise Carry Haulage Sdn. Bhd. Hiring! Full Time Customer Service Representative in Selangor, Earn up to MYR 2,200 - Ricebowl

Handle customer inquiries via phone, email, and in-person, providing accurate and timely information about our transportation and logistics services.

Assist customers with booking, tracking, and resolving issues related to their shipments, ensuring a high level of customer satisfaction.

Maintain detailed and organized customer records, updating information as needed in the company's system.

Collaborate with internal teams, including dispatch and operations, to ensure smooth and efficient delivery of services.

Process customer feedback and complaints, escalating complex issues to the appropriate department for resolution.

Adhere to company policies and procedures while demonstrating excellent customer service and communication skills.

Utilize basic computer skills to navigate company software, manage data, and generate simple reports.

Work effectively as part of a team, supporting colleagues and contributing to a positive work environment.

Demonstrate proficiency in both English and Bahasa Malaysia to effectively communicate with a diverse customer base.

Possess willingness to learn and grow within the transportation and logistics industry.

Respond to customer inquiries via phone, email, and in-person, providing accurate information about services, pricing, and delivery schedules.

Process customer orders, ensuring all details are captured correctly and entered into the company's system.

Track shipments and provide updates to customers on the status of their deliveries, proactively addressing any potential delays or issues.

Handle customer complaints and issues with professionalism and empathy, working towards satisfactory resolutions.

Maintain customer records by updating account information and logging all interactions.

Collaborate with other departments, such as dispatch and operations, to ensure smooth service delivery and customer satisfaction.

Assist in generating reports on customer service performance and feedback.

Adhere to company policies and procedures while providing excellent customer support.