Redawn Marketing Hiring! Full Time Customer Service in Selangor, Earn up to MYR 3,200 - Ricebowl

Minimum SPM, Diploma, or equivalent qualification in Business Administration, Customer Service, Human Resources, or related field.

At least 1–2 years of working experience in administration, customer service, receptionist, or related role will be an added advantage.

Good communication skills in Mandarin, English and Bahasa Malaysia.

Able to handle customer inquiries and complaints professionally through phone calls, email, WhatsApp, and face-to-face communication.

Possess good interpersonal skills with a customer-oriented and positive attitude.

Proficient in Microsoft Office applications such as Word, Excel, and Outlook.

Able to perform multitasking and manage multiple responsibilities in a fast-paced working environment.

Strong organizational skills with attention to detail and good record-keeping ability.

Responsible, proactive, and able to work independently as well as in a team.

Able to coordinate effectively with internal departments, suppliers, and external parties when required.

Willing to support company events, meetings, training arrangements, and general office operations.

Good problem-solving skills and able to handle difficult situations professionally.

Greet visitors and respond to customer inquiries via phone, chats, messages, email, or in person.

Respond to customer inquiries via phone, email, and WhatsApp in timely and professional manner

Handle customer complaints and provide appropriate solutions, ensure all communications are aligned with company standards and policies.

Support team members and contribute team goals.

Ensure high levels of customer satisfaction and service quality.

Assist in preparing reports related to customer service activities.

Coordinate with relevant departments to resolve customer issues.

Maintain customer records and update databases accurately.

Provide product/service information and assist with order processing or follow-ups.

Perform general office duties such as filing, photocopying, and data entry.

Manage office supplies.

Back up Human Resource to organize meeting room in the event of training, meeting, festive celebration, office decorations in company.

Ensure front desk or reception area is tidy and presentable.

Maintain organized records of documents, reports, and correspondence.

Prepare and process purchase requisitions, and liaise with suppliers to obtain quotations in accordance with company procurement procedures.”

Assist to overseeing cleaner’s attendance and ensuring cleanliness is maintained

Working Hours: 8am to 5:30pm (Weekdays)

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