SOP Compliance & Internal Controls: Train, guide, and audit retail store employees to ensure strict adherence to the Company's Standard Operating Procedures (SOPs) and safeguard internal controls.
Performance Analytics: Generate and analyze reports related to merchandise performance and customer behaviour to provide actionable insights to the management team.
Cross-Functional Support: Perform other ad-hoc operational tasks and collaborate seamlessly across departments to support the growth of the Operations Department.
Interpersonal skills
Problem-solving skills
Communication skills
Leadership skills
Retail operations
Store management
Visual merchandising
Inventory control
Performance analytics
Transport
Sales
Customer Relationship Management (CRM)
Solar Energy
Business Development
Negotiation
Communication
Presentation Skills
Presentation Skills
Presentation Skills
Microsoft Excel
Calculation
Stock Tracking
Carry Goods
Inventory Control
Stock Count
Recording
Allocating Storage Space
Use Computerized Systems
Forklift Driving License
Quality Control on Goods
Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time
Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team
Provide technical support to user issues on products supported in a systematic and logical way.
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