Develop and implement Standard Operating Procedures (SOPs) for outlet operations for clients to ensure alignment with industry standards and organizational goals.
Conduct engaging and informative 1-on-1 training sessions, to educate clients on SOP management and provide training and support for clients on SOPs.
Monitor outlet performance to ensure compliance with SOPs, identifying areas for improvement and implementing corrective actions as necessary.
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Conduct regular site visits to assess the renovation progress, ensuring that the work meets the specified quality standards and aligns with the requirements outlined.
Perform any other related duties as assigned by Management from time to time.
All-Rounder Excellence: Leading by example on the floor—this includes professional waitressing, jumping behind the bar for Barista work, and handling our premium pastry displays.
Team Support: Training junior staff and maintaining a positive, high-standard team culture.
The All-Rounder: You have a solid background in F&B and are comfortable switching between service, coffee-making, and administrative tasks.
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Financial Management• Monitor and verify daily cashiering and cash handling procedures in accordance with the Company’s accounting standards• Prepare and analyze daily, weekly, bi-weekly or monthly sales, financial and operational reports Staff Management• Supervise and motivate service and kitchen staff• Prepare weekly staff rosters and monitor attendance to ensure adequate staffing for operational needs• Train new employees on SOPs, customer service, and operational procedures• Monitor staff discipline and performance management• Assist with recruitment and staff planning when required
Accountability, Responsibilities and Authority• To be answerable to the outlet happening, no matter from internal or external issues• To know one position to not abuse authority, on hands to guide staffs, and floor operation• To assign duties to staffs by their position
The responsibilities and duties outlined above are not exhaustive and may be amended, added to, or modified from time to time according to the operational needs of the company. The employee may also be required to perform other duties as assigned by management.
Financial Management• Monitor and verify daily cashiering and cash handling procedures in accordance with the Company’s accounting standards• Prepare and analyze daily, weekly, bi-weekly or monthly sales, financial and operational reports Staff Management• Supervise and motivate service and kitchen staff• Prepare weekly staff rosters and monitor attendance to ensure adequate staffing for operational needs• Train new employees on SOPs, customer service, and operational procedures• Monitor staff discipline and performance management• Assist with recruitment and staff planning when required
Accountability, Responsibilities and Authority• To be answerable to the outlet happening, no matter from internal or external issues• To know one position to not abuse authority, on hands to guide staffs, and floor operation• To assign duties to staffs by their position
The responsibilities and duties outlined above are not exhaustive and may be amended, added to, or modified from time to time according to the operational needs of the company. The employee may also be required to perform other duties as assigned by management.
Monitor brand health metrics, guest insights, and reservation trends to guide strategic decisions and optimize brand investments.
Develop and implement annual brand and marketing plans for the assigned portfolio that support sales targets and growth objectives.
Collaborate with the Head of Marketing and digital subsidiary/agencies to translate strategy into effective campaigns, promotions, and digital executions.
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