Schedule and coordinate classes, tutor assignments, and student appointments, maintaining an organized calendar and resolving any scheduling conflicts.
Maintain the cleanliness and organization of the tuition centre's reception area, classrooms, and common spaces.
Assist with the preparation of learning materials, handouts, and other administrative documents as required by tutors.
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Payroll processing and salary calculation
Good knowledge of HR and payroll procedures
Proficient in Microsoft Excel and Microsoft Office
Experience with payroll/HR software is an advantage
Good data entry and record-keeping skills
Strong attention to detail and accuracy
Good administrative and organizational skills
Able to handle confidential employee information
Good communication and interpersonal skills
Able to work independently and meet deadlines
Good problem-solving skills
Knowledge of basic accounting is an added advantage
Microsoft Office
Word
Excel
PowerPoint
Outlook
Communication
Organizational skills
Time management
Interpersonal skills
Multitasking
Prioritization
Detail-oriented
Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
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Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development