Customer Service (Chinese Speaking)
Communication Skills (Chinese & English)
Active Listening
Empathy
Time Management
Mandarin Chinese
Customer Service
Communication Skills
Problem Solving
Client Relationship Management
Sales Support
Administrative Support
Communication Skills
Team Collaboration
Problem-Solving
Time Management
Time Management
Time Management
Assist, review and update technical data related to Aircraft and Component Maintenance Programs.
Identify methods of improving the efficiency of business processes and configuration data management through effective coordination with Business Units, ES-Digital & MAG IT, IT suppliers and other clients.
To provide support in terms of system and process for engineering operation.
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Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Executive Support
Calendar Management
Travel Arrangements
Meeting Coordination
Communication
Organizational Skills
Time Management
Discretion
Problem-Solving
Microsoft Office Suite
Build and maintain strong, long-lasting relationships with overseas customers, understanding their needs and proactively offering solutions to enhance their experience with HMT Industries Sdn Bhd.
Liaise effectively with internal departments such as production, logistics, and finance to ensure smooth order fulfillment and timely shipment of goods to international destinations.
Monitor shipment progress and provide regular updates to clients, proactively addressing any potential delays or complications and implementing solutions to minimize disruption.
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Ability to analyse consolidated data and perform non-biased supplier selection whilst fulfilling cost-saving, timely delivery and deliverance of high quality of products/services
Ability to deliver continuous cost saving through negotiation and process improvement outcomes
Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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