Qemrich Hiring! Full Time Customer Service Executive (OEM/ODM Skincare/ Cosmetics) in Selangor, Earn up to MYR 4,000 + commission - Ricebowl

Fresh graduate is encouraged to apply or minimum 1 year experience in sales/client relationship management in any field (prefer cosmetics and skincare industry) .

Strong understanding/ interest in the cosmetics and skincare market trends

Excellent communication and presentation skills in English, Mandarin, and Bahasa Malaysia

Proficiency in building and maintaining strong client relationships, acting as a trusted advisor and providing exceptional customer service.

Act as the primary support contact for clients throughout their OEM/ODM journey, ensuring smooth communication and timely assistance.

Respond promptly to client inquiries, concerns, and feedback, providing accurate information and solutions related to products, timelines, and processes.

Assist clients in understanding product options, formulation details, packaging choices, and compliance requirements in a clear and service-oriented manner.

Coordinate with internal teams (R&D, production, design) to follow up on client requests, order status, and issue resolution.

Track project updates and proactively keep clients informed of progress, delays, or changes.

Handle and resolve complaints or issues efficiently, ensuring customer satisfaction and retention.

Maintain detailed records of client interactions, requirements, and feedback to improve service quality and continuity.

Provide post-project support, including follow-ups, troubleshooting, and assistance with repeat orders or improvements.