Standardization: Establish, review, and continuously optimize in-house quality procedures, standards, and product specifications.
Stakeholder Liaison: Act as the primary point of contact for quality matters with internal departments, suppliers, customers, and government statutory bodies (e.g., JAKIM, KKM).
Build and maintain strong customer relationships by providing excellent service, addressing inquiries promptly, and resolving any issues or complaints professionally.
Identify new business opportunities and potential leads by exploring new markets and customer segments within the sales territory.
Drive a company van to designated sales routes and customer locations within the assigned territory to sell car batteries.
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Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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To liaise with Finance Department to ensure credit / debit note are issued and provide sales report to Finance Department.
Liaise with freight forwarder or Shipping Company for best quote and shipping schedule.
Responsible for order processing from the issuance of proforma invoices, follow up with the Planning Department for cargo completion until payment is collected.
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Microsoft Office
Excel
Word
PowerPoint
Outlook
Amadeus
Galileo
Sabre
Sales
Networking
Business Development
Market Research
Negotiation
Communication
Presentation
Problem-solving
Analytical Skills
Organizational Skills