Communicate effectively with clients to provide shipment updates, answer inquiries, and address any concerns related to their freight, ensuring a high level of customer satisfaction.
Support the logistics team in managing inventory, preparing reports on shipment volumes and performance, and identifying opportunities for process improvements.
Perform data entry tasks to update shipment information, generate reports, and assist in the reconciliation of freight charges.
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Patient Feedback Management: Respond to patient inquiries, feedback, and complaints promptly and professionally, ensuring a positive patient experience.
Administrative Support: Maintain and update patient records, perform data entry, and prepare routine administrative reports.
Billing & Payment Processing: Assist with billing, payment collection, receipt issuance, and other related administrative transactions.
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Supply Chain Management
Relationship Management
Communication
Inventory Management
Business Operations
Sales
Customer Service
Time Management
Efficient Workflow Management
Attention to Detail
Operational Planning & Coordination
Online Service Support and Setup: Support and proactively encourage uptake and utilization of online services. Act as first level support for system interface issues and errors. Provide guidance to customers for online system navigation. Assist in online services registration for system-to-system setup with existing customers. Assist to set up new user and amend existing user details in online system.
Card Order and Account Management: Create card as required. Take ownership of delivery status enquiries and troubleshooting.
Manage account master data amendments and enquiries. Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.
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Enterprise Resource Planning (ERP)
Troubleshooting
IT Budgeting
Management Information System
Document Management
Documentation
User Acceptance Testing
Excellent communication and interpersonal skills.
Strong negotiation and closing skills
Customer-focused with the ability to build long-term relationships.
Ability to identify new business opportunities and generate leads.
Strong problem-solving and objection-handling abilities.
Self-motivated
target-driven
result-oriented
Good time management and route planning skills.
Basic computer skills
Valid Class D driving licence and own transport