Travel to customer sites to diagnose, troubleshoot, and repair customers’ equipment or the company’s forklifts in accordance with established guidelines and procedures, while maintaining positive customer relations.
Perform all job duties with honesty and integrity.
Keep the working area clean, neat, and tidy at all times.
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Determine causes of operating errors and provide maintenance, troubleshooting and preventive measures advice in a timely and efficient manner, empowering customer satisfaction.
Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and remote support.
Provide written service & expense reports to the Service Centre Manager on all activities carried out on site and complete all required documentation in a timely manner.
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Fill in production records and quality inspection documents in accordance with requirements; monitor production progress and eliminate defective products.
Comply with workshop safety production regulations and maintain 6S workplace management standards.
Operate floor-type boring machines and digital-display boring machines in accordance with machining drawings and process sheets to complete boring, milling, and drilling of workpieces such as boxes, machine frames, and flanges.
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