Moda Home Hiring! Full Time E-Commerce Customer Service in Selangor, Earn up to MYR 4,000 - Ricebowl

As long as you:

• Minimum qualification: SPM Certificate.

• Language proficiency: English, Bahasa Malaysia, and Mandarin.

• Experience in e-commerce customer service is preferred.

• Fresh graduates are encouraged to apply.

• Strong communication, coordination, and teamwork skills.

• Diligent, responsible, and highly dedicated to work.

• Adaptable with excellent problem-solving skills.

• Good emotional control and the ability to manage emotions effectively.

• Willing to work on public holidays or Sundays.

• Shift hours:

• Morning: 8:30 AM - 5:30 PM

• Evening: 5:30 PM - 2:30 AM

Don't struggle on your own. Join us and become part of a well-established system. Willingness to work overtime for additional rewards. Efforts will be rewarded accordingly.

• There are ample opportunities for growth in our company, where even the Admin staff can earn commissions.

• Location: Semenyih

• Fully understand the company's sales products and their specifications.

• Provide online assistance in addressing customer complaints and product inquiries (e.g., Shopee, Lazada, FB Livechat, etc.).

• Handle post-sales processes such as returns, exchanges, and resolving delivery issues.

• Close deals with online customers and ensure sales targets are met (typically for popular products with predetermined pricing on online platforms).

• Maintain good interaction with customers who have made purchases and follow up on their orders.

• Learn how to sell effectively on online platforms.

• Enhance customer satisfaction and brand value through effective customer service management.

• We are looking for individuals with diverse strengths to join our team, a company that rewards and punishes fairly. We have a well-established employee management system and regularly allocate commissions to each department.
• We do not focus on educational background.
• We do not judge based on appearances.
• We do not solely consider past experiences.