Medisgo Hiring! Full Time Customer Service Executive in Pulau Pinang, Earn up to MYR 2,300 - Ricebowl

Fluent in Bahasa Indonesia/Bahasa Malaysia and English (additional languages a plus)

Comfortable with extensive walking and being on your feet for most of the day

Strong communication and interpersonal skills

Patient, empathetic, and service-oriented mindset

Able to multitask and stay responsive on WhatsApp throughout the day

Prior experience in customer service, hospitality, or healthcare is an advantage

Willing to be based on-site at the hospital

Assist Indonesian patients with hospital registration and admission procedures

Accompany and guide patients to their doctor appointments and consultations

Meet and greet patients, providing warm and attentive support throughout their visit

Address and resolve patient concerns and queries promptly and professionally

Liaise with hospital staff, doctors, and internal teams to coordinate patient care

Monitor and respond promptly to WhatsApp group messages for patient coordination and updates

Provide translation/interpretation support as needed (Bahasa Indonesia/Bahasa Malaysia/Mandarin are preferred)