Service Process Optimization: Actively participate in optimizing customer service processes to improve the quality and efficiency of customer service.
Team Collaboration: Collaborate closely with team members to collectively address customer problems and needs, enhancing overall team performance.
Data Analysis and Improvement: Collect and analyze customer feedback data, identify customer needs and issues, provide improvement suggestions to relevant departments, and enhance customer satisfaction and loyalty.
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The Employee’s daily duties include the timely handling each customer’s inquiries, email processing, data entry into electronic systems, procurement of visas and additional documents and researching, collating and preparing visa requirements and other information.
Oversee all aspects of the visa service, ensuring that the process runs smoothly.
Oversee the completion of all relevant visa documents and ensure that they are received within the time limit set by the consulates.
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To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.
Responsibilities
You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.
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