Storiiu Sdn. Bhd. Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 5,000 - Ricebowl

• Malaysian citizen

• Possess Diploma/ Degree certification in any fields

• Experienced in: Customer Service/ Social Media Executive/ Live Host / Livestream Moderator/ Retail sales/ Content Creator

• 1–3 years of experience in community management, customer engagement or social media

• Feel comfortable dealing with people (no camera shy)

• Obtain a basic understanding of sales, funnels, or customer journey

• Interested in wellness, lifestyle, or F&B is a plus

• Experience in working with KOLs or managing collaborations/ private communities

• Well-written and verbal in English and Mandarin.

• Possess own transportation (at Bukit Serdang, Seri Kembangan, Selangor area)

1. Community Engagement

• Manage and engage with community members across platforms such as WhatsApp, social media, Shopee, and Lazada.

• Initiate conversations and activities that encourage interaction and participation.

• Foster a welcoming and positive community experience.

• Build strong relationships with active members and loyal customers.

2. Community Growth & Retention

• Support initiatives to attract new community members through campaigns, referrals, and promotions.

• Assist in onboarding new members and creating positive first experiences.

• Encourage participation in campaigns, community activities, and exclusive member programs.

• Identify and nurture potential brand advocates within the community.

3. Campaign & Event Execution

• Assist in planning and executing online and offline community events.

• Support product launches, promotional campaigns, private sales, and community activations.

• Coordinate event logistics and ensure smooth event execution.

• Support community engagement initiatives during livestreams, roadshows, and brand events.

4. Content & Community Interaction

• Collaborate with the Marketing team to create engaging community content.

• Adapt marketing campaigns into meaningful community conversations and activities.

• Encourage user-generated content and member participation.

5. Community Insights & Feedback

• Gather feedback and insights from community members.

• Monitor community sentiment and identify opportunities for improvement.

• Work closely with internal teams to enhance customer experience and community engagement.

• Fun and friendly working culture
• Great learning opportunity
• Unlimited pantry food
• Annual Leave
• EPF
• EIS
• SOCSO
• Medical and Hospitalisation Leave
• Training Provided
• Work from home Leave
• Medical Claim
• Personal Accident Insurance
• Free Parking
• 5 Working Days
• Birthday Leave