Strong English Communication
Analytical Thinking
Analytical
Troubleshooting
Problem-solving skills
Solution-oriented mindset
Microsoft Office Applications
Multitask
Self Motivated
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
Time Management
Adaptability
Conflict Resolution
Respond promptly and professionally to customer enquiries via phone, email, live chat, social media, WhatsApp, and other company communication channels.
Serve as the primary point of contact for customer enquiries, feedback, and complaints.
Provide accurate information regarding the company's products, services, and promotions.
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Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
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