Maintain accurate and up-to-date customer records, documenting interactions, transactions, and resolutions in the company's CRM system.
Collaborate with internal teams, including sales, production, and logistics, to ensure timely and efficient order fulfillment and customer satisfaction.
Provide product information and technical support to customers, addressing inquiries related to printing and packaging solutions.
...
Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
...
Communication
Negotiation
Digital Marketing
Sales Techniques
Sales experience
Sales Support
Business Development
CRM (Customer Relationship Management)
Communication Skill
Time Management
Product Knowledge
Presentation Skill
Sales Support
Customer Service
Order Processing
Communication Skills
Problem-solving
Data Entry
Microsoft Office Suite
Sales Administration
Manage daily administrative tasks including email correspondence and customer feedback
Support basic sales order tracking and follow-up
Power and energy equipment sales and manufacturing company based in Kuala Lumpur. We're a small, agile team (under 20 people) looking for an Admin & Sales Executive to support our CEO with client relations and daily operations across our Malaysia-based projects.
...