A Customer Support Engineer to manage client accounts by advising on and selling aftercare services for installed systems, ensuring optimal customer support through maintenance, inspections, upgrades, service contracts, and training.
Key Responsibilities
· Advise clients on aftercare service solutions to optimize the performance and extend the lifespan of installed equipment.
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Provide timely and accurate technical support to the Sales Team during pre-sales activities, including product selection, solution design, quotations, and technical clarifications
Conduct market, competitor, and SWOT analyses to support business development initiatives and sales strategy planning
Collaborate closely with Sales Engineers to identify opportunities, address customer challenges, and support achievement of sales targets
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Provide timely and accurate technical support to the Sales Team during pre-sales activities, including product selection, solution design, quotations, and technical clarifications
Conduct market, competitor, and SWOT analyses to support business development initiatives and sales strategy planning
Collaborate closely with Sales Engineers to identify opportunities, address customer challenges, and support achievement of sales targets
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Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns
Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements
Identify business opportunities and upsell potential, coordinating handovers to external sales teams
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