Coordinate investigation of customer’s request/complaints regarding product issues or delivery issues.
Knowledge of export documentation including LC documentation and other incoterms; MITI applications and other government application such as health certificates.
Assist sales manager in executing and achieving their territory and market business plans.
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As a Sales Support Executive, you will play a crucial role in ensuring customer satisfaction by efficiently handling quotations, account orders, inquiries, and ensuring timely dispatch and delivery of product orders. Your responsibilities will include maintaining and updating the master list and pricing-related documents, and collaborating with various departments such as Sales, Shipping & Warehouse, to guarantee the accuracy and prompt delivery of parts orders to clients. You will also be responsible for responding to customer inquiries and handling complaints through inbound calls, emails, and the CRM system. Additionally, you will generate Delivery Orders and Invoices for customers and submit Purchase Requisitions to senior management for approval. Your exceptional customer service skills, attention to detail, and ability to work effectively in a fast-paced environment will be critical to your success in this role.
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Celine Chan
As a Sales Support Executive, you will play a crucial role in ensuring customer satisfaction by efficiently handling quotations, account orders, inquiries, and ensuring timely dispatch and delivery of product orders. Your responsibilities will include maintaining and updating the master list and pricing-related documents, and collaborating with various departments such as Sales, Shipping & Warehouse, to guarantee the accuracy and prompt delivery of parts orders to clients. You will also be responsible for responding to customer inquiries and handling complaints through inbound calls, emails, and the CRM system. Additionally, you will generate Delivery Orders and Invoices for customers and submit Purchase Requisitions to senior management for approval. Your exceptional customer service skills, attention to detail, and ability to work effectively in a fast-paced environment will be critical to your success in this role.
Ideal Candidate Profile:
To be considered for this customer service role, the ideal candidate must have a minimum of 3 years of experience in a similar role. Experience with SAP is considered a significant advantage, as well as strong communication and interpersonal skills. The ideal candidate should possess an energetic and dynamic personality, with a passion for growth and development, and a commitment to providing exceptional customer service.
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